SephoraReviews of sephora.com

Di recente ho acquistato il prodotto EYELINER RETRATTILE Waterproof a marchio Sephora, proprio perché mi occorreva un prodotto WATERPROOF, al costo di circa 10 euro (nemmeno poco!). Mai scelta fu più sbagliata, perché il prodotto non è assolutamente waterproof come millantato sul sito Sephora, infatti dopo pochi minuti dall'applicazione, passeggiando in una giornata di sole, è già tutto sciolto. Non acquisterò MAI PIÙ prodotti al marchio Sephora!!! Truffaldini e poco seri, oltre che immeritatamente costosi!!!

They used to be great. But the last few times I ordered, the packaging was horrible. Shampoo bottles were cracked because of horrible packaging, and even they resent it, still got cracked because they still didn’t package it well. After COVID hit, it got worse. I love their products with many options and promotions. However, packaging got even worse now that I don’t want to buy from them anymore because I have to deal with customer service every time I order. Hope it gets safer to go to the store and buy them in stores.

Negozi ovunque con personale impreparato poco gentile.Espositori vecchi , carenza di prodotti sempre in "rifornimento".grande abbondanza di marchi di bassa qualità.Esci incavolato insoddisfatto . Esperienza pessima in ogni città dove sono entrata.Mai più

I love shopping sephora.com but recently they have been delivering usps i live in Miami im so angry they do this my things get stolen so much from this usps I hate it so much sephora.com please stop sending to usps you send it an a pretty sephora.com box thats easy for them to remove tape and take items out then deliver i was lucky to catch 1 driver putting my box ask delivered and driving away with it and was never delivered. I wish there were stricter rules on drivers stealing i recently purchased a mini dolce&Gabbana set and the bottles were empty i wasnt able to contact sephora.com about it i couldn't get through to them order 30359226212

not a great experience...

I had recently moved into a new apartment complex and was awaiting my order from Sephora.com. I have never had any issues with online ordering but this latest order was lost (not in the front office nor in my mailbox). I checked both places and even around the building for three days in a row, multiple times in hopes it would magically appear. Feeling hopeless I reached out to customer service and they were able to resend my order without any extra cost. I am so pleased by this, it really shows how much the company values it’s customers. I will continue to purchase my products exclusively from Sephora.

I absolutely love online shopping due to the convenience, but this time I was left disappointed. I placed what must be my 20+ order with Sephora and when my items arrived, one was the wrong product while the other product had obviously been used (cover fx drops). I had already owned cover fx drops in a lighter shade so I was fully aware of what its new packaging should look like i.e. clean dropper and clean applicator bottle at the top. I immediately contacted Sephora and this was where the disappointment and frustration begun. They told me to either return it to them by: 1) going to the store or 2) posting it to them, and once they receive my items then I would receive store credit (not a refund btw). This was so frustrating as this was not my fault, yet they required me to go out of my way (during covid period) to return the products to them before I could even get anything in return. I have had experiences where smaller stores would immediately refund and resend products to me without even requiring me to return the faulty/wrong products. I thought the whole idea of purchasing online was for it to be convenient for us all?

This company has everything I ever want. I've been using sephora for years and I haven't looked back even once!