SephoraReviews of sephora.com

Firstly, I've been a "Rouge" client for some time. That means I spend too much $$ with this retailer. You use to get free 2 day shipping with that level, no longer. Not even sure why they have varying member levels because perks don't seem to exist anymore. I made an order on Dec 4th and just receive it today Dec 21st. This has been a problem since before Covid and/or the holidays. Poor packaging left me with broken eyeshadows, as well, my free samples where missing and the lid to one of my products non-existent. Awesome! My other complaint is with the rare "sales events". I always find it funny that items are a plenty before the sale but the minute they have a discount code all of a sudden new releases/hot items are "sold-out" and its almost immediately. Then as soon as the sale is over, items reappear like magic. Shopping more and more with other companies. Wish there was more competition in Canada. Still hoping for an Ulta one day.

Ordered during the Black Friday sales and put the address as per the estimated day it would be delivered (so my work address). The order arrived 2 days early (after I received 47 emails telling me it was on the way) but as I was not at the location I spoke with the delivery driver who said he would rescheduled my order. Turns out it was not rescheduled but was returned to the warehouse saying I could not be contacted and packages that are returned are automatically refunded. I called to sort it out as I wanted my order as the sales were now over and the reason for the return was invalid. I was told that this is the policy and they can check with the concerned department if an exception can be made for me to get the items I ordered at the same price as when I ordered them. After 1 week of no response I called to follow up and was told the sale thing. It has been another week woth still no response. So now if I want those items I need to pay full retail price 🤔 mmmm...

They are awful. I will not be buying from them again. I ordered some stuff for Christmas on the 6 Dec and it was supposed to have been delivered by the 17 Dec. It's been two days already and I've received nothing. If I knew there was a chance I wouldn't get the stuff before Christmas I wouldn't have gone through with the order. LaserShip is the delivery company and other than it arriving at their main delivery hub on the 16 Dec there have been no further updates. And every day the expected delivery day is shown as the same day I'm looking at it but it isn't out for delivery. Absolutely useless. Thanks Sephora, I wont have any Christmas presents under the tree because you!!

I’ll start by saying I have been a loyal Sephora customer for years and have been a VIB Rouge for the last several years. However, after this experience I will not be shopping this brand again. In September I was able to redeem points for a $100 digital card when I placed an order. I didn’t get an email and it didn’t show up with my order. So I phoned. They sent it promptly. I received the digital card on 9/24. It very obviously says in the fine print on the digital card “expires 90 days from the date of this email” which means it’s still valid as I write this. I tried to use it in store, the retail team agreed it should be valid, called in to their support center and said a card would be issued within 24-48 hrs, unless she lied. She was very apologetic and did her best to help me. The next day I received an email saying that they would not be honoring the card or sending a new one. They refuse to honor it, claiming different reasons. Of those reasons, they said it’s 90 days from the redemption date, that’s it’s 90 days of the original email, and that it’s my fault that I didn’t read the fine print. I did read the fine print on the digital card and am very clear about what it says. I’ve emailed, I’ve called and I’ve messaged them through Facebook. They refuse to acknowledge the credit. I’m an honest person, I have the only email I’ve ever received regarding this redemption and I only received it after I called them. The original order doesn’t say anything about the expiry date and of course its not a regular reward so you can’t even go by what that says. Overall, this has been a rather disappointing experience from a company I’ve supported for many years. And I’m sure they won’t miss my business since they are quite popular, but from now on I will shop elsewhere. Oh and I’ll be returning all purchases made within the last 30 days since that is allowed in the fine print!

Bitte hier nicht einkaufen!!! Ich hab 100ml Coco Chanel gekauft und was kam nach 4 Tagen Verspätung an? 7,5 Ml 7,5!!!!!! Absolute Frechheit, muss zu gemacht werden Der Laden. Bitte nichts kaufen geht zu Flaconi !!!!

Ho acquistato online una gift card per natale tra le opzioni ho chiesto che venisse recapitata al destinatario tramite email nell'immediato e non programmando la data di invio.. sono rimasta 2 giorni in attesa della conferma, in cui ho provato a contattare il servizio clienti per email per chiarimenti ma senza ricevere alcuna assistenza. una volta contattati, dicevano di attendere 48 ore. Passate altre 48h rimando una mail per sapere come mai l'importo fosse stato bloccato e fossi ancora in attesa di approvazione e senza buono regalo spedito. Nessuna risposta. Chiamo il servizioclienti (servizio a pagamento) minuti e minuti di attesa per sentirmi dire che l'operazione non è andata a buon fine...ma,avvisare in qualche modo? Chiedo allora di spiegazioni sulla somma bloccata e vengo liquidata con alcune spiegazioni poco plausibili.Come se non bastasse alcuni giorni dopo risulta l'operazione di addebito effettivo nel mio conto e sono stata costretta a richiamare il servizio clienti (ribadisco a pagamento 0,40 cent al minuto ) e dopo mezz'ora tra attese varie, irritata com'ero sono riuscita ad ottenere l'attenzione giusta e richiedere il rimborso. in conclusione, niente buono regalo, pessima figura con il destinatario del regalo in quanto sono stata costretta a dare l'importo del buono a mano e dopo altrettanti giorni ho ottenuto rimborso. Servizio pessimo. Mai più!

Mi sono preso un regalino devo dire molto buono e carino, gradito.

Mi hanno regalato il calendario dell’avvento, WILD WISHES costo 39.00 euro, devo dire che Sephora ha fatto una bella sorpresa ai clienti, su 18 caselline aperte fin’ora, già in due, per l’esattezza la nr 10 e la 18, non ho trovato nessun regalino, ne mancano ancora 6, vedremo se sarò più fortunata. Mi sono recata nel negozio dove è stato acquistato il calendario (negozio Sephora presso centro commerciale Il Globo di Busnago provincia di Monza Brianza) per far presente del piccolo inconveniente e la “gentilissima” direttrice del punto vendita mi ha detto di disfare completamente il calendario per controllare se, per caso, i regalini mancanti non fossero scivolati incautamente nel retro. Posso capire che su tante confezioni l’errore ci può stare, ma almeno scusarsi con il cliente, visto che il calendario non è gratuito, mi sembrava un gesto di cortesia. In fondo io non ho chiesto niente, ho solo segnalato un problema e mi sono quasi sentita in torto io a causa del comportamento poco professionale della direttrice. Comunque è Natale per tutti e il momento non è dei migliori, non voglio polemizzare eauguro buone feste a tutti. Naturalmente i miei prossimi acquisti non avverranno nei negozi Sephora. Simona