SephoraReviews of sephora.com

Ho acquistato giorno 3 dicembre 2020 dal sito Sephora un profumo, regalo di mio marito per natale, pacco partito da Settimo Torinese giorno 8 dicembre 2020 e mai arrivato alla filiale di Bartolini Palermo. Ho mandato diverse mail ma ad oggi, 22 dicembre 2020,non ho ancora ricevuto risposta. Io ho pagato senza ricevere nulla. Avevo chiesto se potessi andare a ritirare lo stesso prodotto da un punto vendita Sephora ma non è stato accettato.. Grazie alla vostra incompetenza non avrò nessun regalo da dare a mio marito per natale. Aspetto ancora una risposta voglio il rimborso o l'opportunità di andarlo a ritirare in negozio. Spedizione no dato che hanno perso il mio pacco!! Id ordine online Sephora n° 7011237556

I placed a order on 12/6 on 12/8 it stated that it shipped however the usps stated it was pre shipment, i reached out to yall on 12/14 and was asked to please give a 3 day grace period until 12/17 for delivery. i then reached out on 12/17 and did not hear anything back on 12/21 i was told to please give a 7 days grace period from when i had previously spoke with them on 12/14 i then reached out 12/22 when it had been 7 days, i finally spoke with a person who knows how to do their job and they said my order was lost 2 things i order were out of stock and the items that are in stock would not make it in time for christmas absolute bs thankful for the one person that helped me out of multiples i spoke with

Oggi pomeriggio vado a Sephora di Curno chiedo informazioni su una crema specifica per i brufoli la commessa mi ride in faccia. Sono uscita senza acquistare nulla. Molto maleducata e sicuramente non tornerò più in quel negozio.

I knew that my wife wanted a specific perfume and she used to buy here something. So I decided to order her a present from sephora but of course I did no manager. 2 times order went to status "Unsuccessful Authorization" without any explanation, when I reached out customer service they said place order again(no explanation why it happens etc). okay, I thought maybe it is something with payment method and changed it, tried ordering once again, last chance to get present in time and again my order was simply canceled. the worst experience you could get, you will get here! I will make sure we won't try to buy here again..

Vorsicht!!! Betrug!!!! Ich habe vor zwei Wochen Ware bestellt & via Paypal bezahlt (ich bezahle ständig per Paypal, wo dementsprechend auch meine Standard-Adresse hinterlegt ist & ich noch nie Probleme hatte). Nun warte ich seit dem & bekomme plötzlich im Kundenkonto angezeigt, dass es ein Adressproblem gibt, daher keine Lieferung bzw Paket ging angeblich zurück. Eine Sendungsnummer erhält man von Sephora aber gar nicht, daher kann man selber gar nicht prüfen, ob überhaupt ein Paket abgegeben wurde!! Das Geld soll ich nun angeblich irgendwann zurück bekommen, sobald das Paket wieder in Lager ist!?!??! WTF!!!!!!! Obacht, bloß nicht bei Sephora bestellen!

The worst internet sale service. I have ordered since 29/11/2020 some Christmas gifts. On 18/12/202 I decided to cancele my order, because I didnt had any information about my order. I was trying to inform them by phone (no reply), by mail ( not working), but nothing. Finally on 22/12/2020 after 1 1/2 hours of waiting on phone I found a lady who informedme that my order .... is still there. Undelievable.

Hab vor ca. 2 Wochen bestellt, ist relativ schnell angekommen - eines der Produkte war beschädigt, hab das dann gemeldet super schnell eine Antwort bekommen und mir wurde dann der Preis des Produktes komplett zurück erstattet! Toller verlässlicher Service!

TRUFFA??? Acquistato con promo Black Friday, il pacco non arriva e, dopo sollecito, mi viene rimborsato circa 20 gg dopo. Ovviamente costringendomi a riacquistare i prodotti senza più la promozione. Dopo varie lamentele rilasciano un buono del valore inferiore rispetto alla promozione goduta e, udite udite, con uno dei marchi da me acquistati ESCLUSO dalla promo. Validità del codice: 10 gg, impraticabile con i tempi e le spedizioni del Natale. Fate voi.