SephoraReviews of sephora.com

I ordered a cologne from Sephora through the app on December 4th, it was an impulse gift buy as I had a coupon otherwise I would have normally gone to the store and made the purchase in person. The package shipped, everything was going normal right up until the scheduled delivery date when it suddenly said it would be late. The package was a 6 hour drive from my house. That was December 14, it has been 2 full weeks and the tracking hasn’t been updated once. At some point most companies would admit the package is lost and send another one but not Sephora. They offered me a refund or said I could make a new order and they would honor the coupon- putting the entire burden of receiving what I ordered on me. They have now asked me to wait another entire week to see if the package shows up however my options at that point will be the same. This is absolutely the last time I will be ordering online from Sephora.

Ordine effettuato il 15 dicembre sul sito pubblicizzavano che sarebbe stato consegnato il 18 dicembre. Ad oggi 28 dicembre non è arrivato nulla, concludo dicendo che era il regalo di Natale di mia moglie... SCANDALOSI

Servizio clienti pessimo, hanno spedito il nostro pacco al deposito senza avvisarci...e noi ancora in attesa del pacco ordinato

Absolutely atrocious and fraudulent business. I’ve spent thousands over the years as a vib rouge with this company. I never had an issue until I moved to West Hollywood where I had my packages stolen several times. Well I moved and prior to placing an order deleted my old address out of my profile and updated it with a new one. When I placed an order they shipped it to the old address anyways! And are refusing to re-ship it to the correct one or refund me. Luckily it’s completely illegal and I can dispute it with my cc, but it’s absolute bs on Sephora’s part. Completely dishonest and they skirt taking accountability by passing you off to the next person and ultimately just sending a generic email by a representative who clearly didn’t even read the case and should lose their job

Tolle Produkte, einwandfreie Lieferung, auch sehr schön verpackt ♡♡♡

I received a gift from a friend from Sephora through the mail and unable to exchange it in store since all stores near me are closed due to COVID. I phoned 1877sephora and the CSR said that she could send me a pre-paid label. I asked her multiple times to confirm that the pre-paid label would not be going to my friend and she promised that it would not. In the end, I never received the label and it did go to my friend. If the CSR did not know what she’s doing, she should just say so rather than doing it incorrectly. Great way to frustrate me on Christmas morning!

Effettuato ordine n. 7012004555 con consegna GARANTITA entro Natale. Il pacco risulta in consegna dal 21/12, con continui tentativi fittizi di consegna da parte di Bartolini e impossibilità di contattare il corriere per pianificare ritiro presso FermoPoint. Sephora risponde che se ne dispiace. Se non siete in grado di mantenere le promesse, non fatele: avrei comprato in negozio, e a quest’ora avrei avuto il regalo di Natale. Servizio vergognoso. Mai più

Paket nach 2 tage bekommen,alles war ok,gute preise