Sephora is listed under Cosmetics & Makeup.
Sephora (sephora.com) has 3,800 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing3,800 approved reviews, newest moderated first
Dani R.
Acquisto un profumo online, vado per il ritiro nella sede vicino alla chiesa della Gran Madre di Torino e mi dicono che non possono darmi il prodotto per un problema di gestione della transazione. Mi dicono di stare teanquillo perché i soldi non verranno scalati dalla carta di credito. Dopo una settimana l’ordine viene annullato e loro si tengono i soldi, pratica passato al mio avvocato di fiducia e non acquisterò mai più da loro!
Angel C.
My go to store for makeups!!! For someone who doesnt have sephora in their country. Entering the store is sooo overwhelming.
Carmen
My favorite store for all my beauty essentials. I've been shopping here forever and literally never had a bad experience. Love the perfume samples too, haha Keep it up, Seph! 😘
Diane
I love the wide variety of products that are available at Sephora. Their employees are knowledgeable about the products and provide good advice. I really appreciate the policy that if the product you want is not in the store, they will order it to be sent by mail at no cost. All the online orders are processed quickly and packed well. Sephora is one of my favorite stores!
Solar
Non sono arrivata neppure all'acquisto perchè nè in wishlist, nè nel carrello, ma solo al momento del checkout mi viene segnalato che la quasi totalità dei prodotti non è disponibile per la consegna... Dato che sarebbe rimasto solo un prodotto ho preferito annullare l'acquisto, e tornata nel sito gli stessi prodotti figuravano ancora come disponibili. No comment.
kym F.
I have spent at least 5,000.00 with sephora. I have received damaged eyeshadow palette 2 times they did replace. I kept placing orders. Now I have sent back 4 orders. They say I cannot return them I order them by mail. They aren't sending me anything no products and no refund!! This is stealing!! It was Christmas time and some products people didn't like the brand and most products weren't even opened! They owe me all my products or money!!! They are stealing from customers!! Beware of this happening to you!!
Sebastian
Habe es über Weihnachten nicht geschafft, einen Artikel - ein leider falsch ausgesuchtes Geschenk - innerhalb der vonseiten Sephora sehr knapp bemessenen, gerade der gesetzlich vorgeschriebenen Mindestvorgabe entsprechenden Widerrufsfrist von 14 Tagen zurückzusenden und deshalb zweimal den Kundenservice kontaktiert, ob man nicht doch das ungeöffnete Produkt kulanterweise zurücknehmen könnte. Zweimal wurde schlichtweg auf die 14 Tagen verwiesen und dass man da nichts machen könnte. Da sollte man sich in Anbetracht des deutlich besseren und kulanteren Services bei der Konkurrenz schon überlegen (teilweise werden da ja auch geöffnete Produkte in teils deutlich längeren Fristen zurückgenommen), ob man weiterhin bei Sephora bestellen möchte.
Rosemary P.
I had 965 points available to use. I was saving them for a product I really wanted. Well today I went on Sephora’s online site only to find out that I had ZERO POINTS!!!I called customer service and they told me that they expire in a year! Which was January 1 2020 ! Not even two weeks ago. I never received a message from them telling me that this was going to happen! The best they could do was give me 250POINTS!!!WOW THAT STINKS! I’M SO UPSET!!!!SUCH AWFUL BUSINESS PRACTICES! REALLY SEPHORA I THOUGHT YOU WERE BETTER THAN THIS!! GUESS I WILL BE SHOPPING AT ULTA!!!!!!
