SephoraReviews of sephora.com

I purchased online and since their was a major delay in arrival I called to cancel. I ended up speaking to a supervisor that cancelled the order. However, it was still delivered. I returned the order and it was received on May 9th and now I have to wait 30 days for a refund? That is a ridiculous policy for being big coorporation. I will never shop online at sephora.com again until they make it more efficient and fix their return policy. With their CS attitudes that doesnt seem it will happen any time soon.

Wish I had read Trustpilot prior to placing an order. I have purchased previously without issue but this time both my order and a Customer Service response has proved impossible to obtain. The courier tracking hasn't been updated since 6.5.23. Have requested a refund. Previous contributors suggest this is a scam site - I hope it isn't but will check my bank account out

Si entra nella luce della bellezza e dei colori.store assortito e ordinato.professionalità e competenza.consigliatissimo

Seconda esperienza negativa nel negozio di Sesto San Giovanni... Le commesse hanno difficoltà a capire le esigenze del cliente. Avevo visto una palette di ombretti coi colori che mi piacevano, la commessa mi mostra alternative coi colori simili e mi suggerisce la palette marca Sephora, facendomi provare il test. La compro, pensando fosse simile.nei colori. Sfortunatamente le luci del negozio fanno.sembrare i colori molto simili alla prima palette che avevo scelto. Al rientro a casa me ne accorgo dopo averla provata. Oggi al negozio mostro la differenza e si scusano, dicendomi che avendola provata non potevano cambiarla. Giustissimo,enon pretendevo un cambio merce, ma sarebbe buona abitudine dare un campioncino, per porgere delle scuse... ovviamente non l ho ricevuto... insegnate a queste ragazze come trattare coi clienti!!!

Habe dort bestellt, Parfum hat gefehlt. Reagieren wochenlang nicht auf Nachrichten und nun garnicht mehr! Wollen dass man das Parfum bezahlt, weil man keine Anzeige bei DHL gestellt hat. Lasst euch nicht verarschen. Das muss man garnicht! Das müssen die selber machen. Seit dem keine Reaktion mehr. Völlig schlechter Kundenservice. Weder Parfum als Ersatz wurde geschickt noch die Rechnung korrigiert ! Fühle mich abgezockt!

Acquistato tramite app, il pacco non si sa dove sia. Gls è incontattabile, Sephora ha un servizio clienti imbarazzante non danno risposte, non posso annullare il pacco ho speso 60€ e nessuno ha idea di dove si trovi la mia roba. Siete vergognosi

I wouldn't go there ever again.!! especially in Austria. These shop girls have No Idea. You enter and they Pounce on you, Wham!! Puts one right off buying what you came for..same as those women in Douglas 🥺..awful

I will be suing at this point No one is getting their items I haven’t too I demand for a refund If Sephora cannot afford a customer service in the uk then what was the point of even opening up and stealing our hard earned money