SephoraReviews of sephora.com

Ho fatto un po’ di settimane fa il trucco X armocromia con tutte le varie spiegazioni di cosa si trattasse con il trattamento se avessi comprato dei prodotti usati o consigliati da truccatrice avrei risparmiato i 55 euro del trattamento, ho accettato naturalmente ma al momento di pagare c’è stata poi sorpresa. Beh alla fine non è stato così perché ho pagato i tre prodotti e i 55 euro . Non mi è sembrato corretto aumentare il prezzo di 50 euro di un prodotto da 30 euro ad 80 euro e su scontrino solo due prodotti erano nomenclati, il terzo in forma anonima. Non è onesto è corretto! Non metterò più piede in via Garibaldi a Torino. Essere presa in giro proprio non mi va. Su scontrino c’è voce di 86 euro che credo sia stato addizionato al prodotto acquistato da me pari a 30 euro. Ho visionato tti i prodotti su vostro è il orezzo è stato decisamente maggiorato

Order number: FN70952291 Safe to say that I will NEVER buy anything from this company and I will never go to their store in Shepherds Bush - Westfield. Literally full of sour, miserable racists women. Even The Arab woman was so unprofessional towards me, i had to tell her not to speak to me like that, I'm in my 50's not 20's. I'm tired of it. I can't help it if I don't look my age, doesn't give you the right to talk down to me in a dismissive manner, it's old, change the record. Gauantee I was older than all of them! She LITTERALLY was all smiles and please come back, thank you for your custom, with this white customer, then her face went all sour when talking to me and full of attitude.. The switch was so obvious, even my white friend caught it and she's oblivious to everything. Nasty piece of work. I'd be the perfect mystery shopper because most people are just rude to me. I don't blend in, I stick out, have a quirky style and look strong. Always seems to rub them the wrong way or it could be cause they all have crows feet and just despise Black women coming into the store with our flawless and ageless skin.. Who knows what makes them tick. The service industry is to provide a service to all, equally. If you don't understand that concept then go and work in a morgue, not with live people. I felt like I was in Barcelona all over again. These people are not even English and I was born here and they treat me like a 2nd class citizen. I had to drive to the store to speak to someon because I couldn't get a number, no chat, nothing. I sent an email and I've even set up a case with resolver because Evri claimed they delivered my package, took a photo of a bunch of packages, not even a singular. We have a massive sign that reads. Packages MUST not be left in the communal area as THEIVES OPERATE IN THE AREA! What does he do? Steals it or leaves it there, doesn't bring it up like the others do. Hermes or Evri are the Bain of my existence. Honestly just want my money back. I can't use them, you can't get a hold of anyone when things go wrong. BIG SIGN, not to use them. Plus the racial hatred from them in the store is just another level. I don't even know if the 100% AUTHENTIC hipnotic was send out to me, or the vile replacement that smells of sick and alcohol ... I guess I'll never know. Now I owe clearpay monies for something that hasn't turned up!

When you make a mail return to Sephora, they send you an email informing you that you will receive your refund “within 10 business days.“ They do not abide by this claim, and instead say that it takes 30 days from the day you send your return, when FedEx gets it in their hands, to receive a refund, & that if it hasn’t been processed, contact them and you’ll receive your refund then. Well, Customer Service has given me the runaround online, in email & by supervisors on the phone, giving me different answers, finally deciding that I have to wait literally indefinitely, that there is no end/resolution date, no date with which I can contact them in the future and receive my $140 refund, if the warehouse hasn’t processed the return by then, (which they always do the very next day after receiving it). They received my return 26 days ago and it was sent out 31 days ago. What they’re basically saying is that if they NEVER process it, I’ll NEVER see my $140 again. This, from a supervisor. So, they’re keeping the products AND keeping my money! What they’re doing is the literal definition of stealing. The WH clearly lost my return and it’s never going to be processed, and therefore, $140 is gone, forever. This company needs to be run out of business ASAP. I cannot believe they’re stealing that much $ from a customer. And I’m not the only one. They can’t tell me a single thing I’ve done wrong or any kind of policy I’ve violated. I mean, nothing! Just, “sorry, you’re just gonna have to wait indefinitely, and I can’t give you a date by which you can call us if it hasn’t been processed, so you can get your refund.” This is against their own business claims, which are in writing. I’m dead serious when I say nothing else has gone on, that exactly what I said is exactly what’s occurred. There’s nothing else to it, like it might be easy to think, since it’s so outrageous. It’s now May 29. The items were purchased on April 17 and were in FedEx hands for return 11 days later on April 28, and received by Sephora on May 3. It’s all documented. And their Customer Service is the worst I’ve ever dealt with in my entire life. They couldn’t care less about your problems. And keeping the customer’s money, when they have the returned items, also, is literal theft.

Roligt att de har andra märken än kicks och Åhléns men deras webbshop är riktigt usel. Det går inte att välja något annat leveranssätt än att hämta i butik och slutsålda varor visas som om de finns kvar. Jag betalade en gång för en ögonskugga som visade sig vara slutsåld.

Eine Katastrophe! Ich habe einen Artikel meiner Bestellung zurückgeschickt. Laut dem Kundenservice kam mein Paket nie an. Sendungsnummer bestätigt aber den Empfang. Eine Erklärung musste ich ausfüllen den Artikel wirklich zurückgeschickt zu haben, was ich getan habe. Dann habe ich eine Email mit einer angeblich Rückerstattung erhalten, die aber NIE kam. Also sowas dreistes habe ich selten erlebt. Jetzt werden alle meine weiteren Nachrichten ignoriert. Anzeige ist demnächst raus.

J'ai été merveilleusement accueillie et conseillée par Oussama puis ensuite Leslie au Sephora des Champs Elysées, ces rencontres m'ont laissée un agréable souvenir, attentionnés et à mon écoute ils ont su répondre à mes attentes avec le sourire et une réelle écoute,

Still waiting on my order. Was showing at collection point 4 days ago then mysteriously has a problem which they are “working hard to resolve”. No updates at all from Sephora or delivery company.

Buongiorno volevo farvi conoscere la mia esperienza che ho avuto ieri mattina verso le ore 11,45 nel centro Campania di Marcianise, siccome mi è capitato diverse volte di essere trattata come una persona ignorante ( sull argomento make up) ho deciso adesso di dire la mia. Premetto se acquisto da voi sia io ma in special modo mia figlia spendiamo in media 80,00euro circa di più,e non di meno, sono talvolta servita da persone incompetenti e alquanto infastidite che cercano solo di venderti il prodotto e non siamo parlando di uno qualsiasi ma di Lancome, e non di farti capire i benefici....poi se tu provi a dire che vorresti stare sotto un certo badge loro insistono e insistono finché vai via senza acquistare nulla o quasi chiedi un contorno occhi, quello che hai sempre usato e ti mostrano un altro che è una crema viso tu lo fai notare e non si scusano neanche...e la chicca poi è questa ci sono campioncini che danno chiunque che secondo me è un modo per testare in prodotto per poi acquistarlo, ma loro non ti filano per nulla, a ecco poi capisco che forse a fine giornata i campioncini solo per loro. Che dire ci sono varie profumeria molto più professionali io vi consiglio di prendere esempio da loro io naturalmente dirò la mia sempre e vi do consiglio migliorativi basta poco☺️