SephoraReviews of sephora.com

Purtroppo ho fatto un ordine in cui mi venivano regalate determinate Sephora box e mi sono arrivati solo profumi dopo aver speso una cifra abbastanza alta, per non parlare della pessima gestione del servizio telefonico per lo più a pagamento, non sono in grado di risolvere il problema veramente pessimi..

Keine Lieferung erhalten. Paket ging verloren, gut, das kann passieren. Was aber nicht passieren darf, dass Sephora wochenlang das Geld nicht erstattet und auch keine neue Ware schickt. Ich musste letztlich sogar den Paypal Käuferschutz aktivieren, ohne den ich mein Geld wohl nie wieder gesehen hätte. Ich habe jahrelang im Ausland und auch in Deutschland in den Läden Ware gekauft, das werde ich von nun an nicht mehr tun. Selbst für deutsche Verhältnisse ein extrem lausiger Kundenservice.

Giorni fa avevo ordinato dei prodotti dal sito online di Sephora e passati quattro giorni il pacco non era stato ancora spedito, dopo poco mi è arrivata una email che diceva che l'ordine era stato annullato perché non erano disponibili gli articoli. Sul sito però risultava che c'era disponibilità per tutti e quanti i prodotti. Il sito di Sephora non viene evidentemente sempre aggiornato e questo trae in inganno alcuni clienti... Spero solo che questo problema venga sistemato!

All they have sent me is a free gift and no one to contact. No order and they have taken my money.

Honestly the worst customer service I have ever experienced. My parcel is delayed, tracking saying "there may be a problem" and no one is getting back to me about it. I've spent £130 and not received my reward. Would have better luck getting a response from a wall. The customer service is embarrassing! I've emailed several times, Instagram message and tried to webchat (that never works!) Where is my order and my points???

First, they sent the wrong product. I ordered a Jo Malone cologne (£110) and to my surprise when my mother opened the present, it was a body & hand wash (£35). Can you imagine my disappointment??????? I checked the order and it was correct. So, I returned the product and it's been a whole month and NO REFUND. This is so disrespectful... I already contacted twice the customer care and all they do is ask for more time. At this point, I just want my money back!!!!!!!!!!!!!

Provided product descriptions that don’t match the actual products, meaning you’re not getting what was expected. Refuse to refund even though the product wouldn’t have ever been bought if they’d described it correctly.

I am very shocked seeing reviews. I have been ordering via Sephora app over a year now, at least one order every month or two and have never ever had any problems. Packages deliver usually around 2/3 days time, klarna payment options which is super handy. Had to return once or twice - no problem as well. My latest order ( which was delivered yesterday ) made me a day as I received a whole big pack of free Sephora mini samples such as benefit mascara or mini moisturiser from Charlotte tilbury. Really- Amazing. I am not worker of Sephora if anyone would think otherwise. It’s just a pure good review and thank you for whoever work for them and their warehouse. I am really happy and appreciated.