SephoraReviews of sephora.com

Don’t shop at Sephora. I made an in store ($109) purchase, thought I lost the receipt, received “merchandise credit” which the store clerk never bothered to explain that you can only make in store purchases with this credit type. Nobody explained that I could not make an online purchase. The product I need to purchase is only sold online. I found the original receipt the following day. I’ve called both the store and the customer service line (twice) and apparently once you receive merchandise credit- Sephora says F*** YOU. And refuses to offer a solution or assistance. One customer service rep was rude and had a bad attitude and refused to involve management after I requested. The second was much nicer and offered to involve a supervisor. But supervisor never bothered to talk to me or help what so ever. I feel bad for the only nice rep having to work for such an awful company. They don’t care about helping you at all they just want to take your money. Customer satisfaction is an unknown concept to Sephora. You will be much better off shopping at Ulta! Where they help their customers with solutions and don’t give them a bad attitude! I’ll be boycotting Sephora

Parfum ist per Standartversand nicht lieferbar. Auch Abholung im Shop ist nicht möglich. Aber ständig Benachrichtigungen, dass noch etwas im Warenkorb liegt. Kundendienst antwortet nicht auf E-mails. Ich glaube, die sammeln nur Kundendaten.

Ich habe mir 2 Produkte bei Sephora bestellt in der Hoffnung dass sie noch schnell vor meinem Urlaub ankommen und habe mich gefreut als ich gesehen habe dass das Paket in meiner Region ist. Komischerweise wurde mir dann in der DHL App angezeigt dass das Paket zum Absender zurück geht. Ursprünglich wollte ich das Paket zu einer Packstation senden lassen. Von Sephora selbst kam keine Mail oder sonstiges um mich darüber zu informieren. Mal sehen ob und wann ich mein Geld zurückbekomme. Zudem ist das Kontaktformular zu nichts zu gebrauchen. Sobald man eine Kategorie auswählt ist es nicht mehr möglich runterzuscrollen und den Rest auszufüllen und auf „Senden“ zu drücken. Noch nie hatte ich mit irgendeinem Online Shop solche Probleme. Werde dort nicht mehr bestellen. Update: Der Kundenservice hat mir direkt am nächsten Tag geantwortet und das Geld habe ich auch sofort zurück erhalten. Daher 2 Sterne

I had an appt at sephora. I asked the employee to teach me to put on make up naturally. I was told the employee can show me how to apply makeup more naturally. So the employee worked on my face for 2 hours . She put make up on me for 2 hours. She did a wonderful job if I had asked her to put make up on for a wedding or graduation. She did not explain how to look more natural. She did not suggest any products to use for a natural look nor did she show me any techniques for applying the makeup. She just made my face look like a runway model. She did a great job if that was what I asked for. I asked for help with product and applying the product

Ordine effettuato il 5 settembre e pagato ovviamente in anticipo. Spedizione affidata a Bartolini il giorno dopo. A quel punto ricevo un avviso di consegna ogni giorno, ma la consegna salta giorno dopo giorno per motivi misteriosi finché l'ordine scompare dal tracking Bartolini. Attendo esito del reclamo fatto a Sephora, poi passo alle vie legali se non ricevo nulla entro la settimana, oppure se dovessi ricevere il pacco mi riservo di verificare il contenuto e le condizioni. Ovviamente mai più ordini qui.

Bezahlung per Kreditkarte funktionierte nicht! Wollte dann meinen Account löschen, was dann auch nicht funktionierte! Halte den Shop für absolut unseriös.

Two online orders, both cancelled by Ninja damages in delivery. No thought I might still want the product and courier via another provider. Instead a voucher and same thing happened with 2nd order. Cancelled due to damage by courier Ninja.

This is an incident happened at the West Kohl's location in Wichita Kansas. I went to return a $10 eye color because I realized I had the same shade at home. I came in without my receipt thinking I could just swipe my Kohl's card and they would be able to pull it up. It was only a month ago. I swiped my card they couldn't find it. I gave them my new phone number and my old phone number. The guy still couldn't find it. He never asked me for my email address. I was able to pull up the Sephora insider on my phone but they couldn't find my account in the store. I had to drive all the way back home to find my paper receipt. So I did that when I came back with the long receipt where I purchased $200 and other Sephora product (major regret now) the young girl with way too much makeup on was extremely rude to me. I simply asked why they couldn't find me in the computer when it shows that it was linked to my Sephora insider at the bottom of my receipt. Kohl's can find me immediately when I swipe my card. I will never shop at Sephora again!