SephoraReviews of sephora.com

Sephora is always so busy but staff is always super helpful and are very nice.

Sono stata seguita da Andrea per un problema. Ho trovato cortesia, competenza e empatia senza avere fretta di liquidarmi o di rifilarmi i prodotti. Ritengo che il servizio di consulenza a prescindere dalla vendita sia molto utile nelle profumerie, soprattutto da parte di persone competenti e esperte e non semplicemente addette alla vendita. Bravo Andrea!

Tiktoker @rainbowandlemon Threatened by Sephora's staff

I am dissatisfied with Sephora's subscription service. Firstly, I was taken aback by the automatic renewal of my subscription. There was no prior notification or reminder that this would be happening. This lack of communication is not only disappointing but also reflects poorly on Sephora's commitment to transparency with its customers. A simple reminder or an alert would have been appreciated and is, frankly, expected in today’s consumer-focused market. The process of canceling the subscription has been unnecessarily cumbersome and 'user-unfriendly'. The fact that customers are required to raise a support ticket to cancel a subscription is both inconvenient and time-consuming. Most companies offer a straightforward, hassle-free method of managing subscriptions directly through their account portal. This is not just about ease of use but also about respecting the customer's time and autonomy. Sephora's insistence on a more convoluted process feels like a step backward and is incredibly frustrating. While I have previously considered Sephora a brand I can trust, these issues have left a sour taste in my mouth. It's a real shame to see them falter in such fundamental aspects of customer service. I hope Sephora takes this feedback seriously and implements more customer-friendly practices in the future.

I ordered eye shadow from Sephora online. They cancelled my order without telling me. When it didn't come, I used there online chat Customer Service. They told me they cancelled my order because they needed to verify my information. Everything they had was correct. I told them that. They still required me to re-enter what I had entered when I ordered it. I have now wasted 20 minutes on this, and they're still not done fixing it.

Fino ad ora ho comprato da Sephora soprattutto per l'ampia scelta delle marche, e la facile reperibilità di alcuni brand stranieri. Ho speso tanti soldi ed i prodotti sono eccellenti, ma mai, dico mai, ho ricevuto in dono dei campioncini. Ultima spesa 200,00....niente! Nemmeno una cartina di profumo, giusto per dire:"Apprezziamo la tua fedeltà!". Al contrario, con un acquisto di 47,00 presso un'altra azienda, ho ricevuto 5 campioncini di cui una mini size. Cara Sephora, la mia recensione è una goccia in mezzo al mare, ma se dovessi riuscire ad acquistare i miei prodotti preferiti in altro modo, non sarai più minimamente considerata.

I ordered same moisturiser twice from Sephora but I never got my order. I called customer service multiple times but they didn’t actually figure out anything for me instead the lady said she can’t help me with that, but she can replace my order. She replaced it for me but I still didn’t receive that order.

Der Service wie auch der Kundenservice ist eine Katastrophe. Ich werde seit Monaten wegen technischer Probleme hingehalten. Wenn man bestellt bekommt man eine alte olle Probe, die bei jedem anderen Händler besser ist. Im Laden ist das Personal unfreundlich. Für mich der aller letzte Laden mit dem schlechtesten Kundenservice. Ich hoffe Douglas bekommt demnächst auch rechte für ein paar exklusive Marken, sonst bestelle ich bei den Marken selbst. Nie wieder Sephora