SephoraReviews of sephora.com

Cannot believe how this company has gone down hill since Feel Unique was acquired by Sephora. I have been a loyal customer for years. Bought some DKNY Women perfume having used this brand for years. It had clearly "gone off" and there was no use by/manufacture date or serial number on it. Took weeks for Sephora customer service to respond and turns out the perfume was through a "concession" company they use so they had to contact them. Eventually after weeks they provided a return label. Weeks after the tracking shows they received the return I have still not had the refund. I have completed their web form multiple times and no response. There is no online chat facility and I cannot get past the chatbot on messenger. Been about 6 weeks now. I shopped with Feel Unique for years - will take my business to Look Fantastic in future. Customer service appalling

There shipping is horrible! I even paid the monthly fee for free 2 day shipping and would never come in a timely fashion. The last 3 orders took over two weeks to get. Then they don’t send the samples you ordered because “out of stock” probably because it’s taking over a week to ship it! They don’t even send any sample! Nothing at all. I’m done with Sephora.

Una cosa vergognosa ho ordinato il 15 e il pacco non è ancora arrivato. A causa di pessimo spedizione ho annullato un evidentemente importante. Gli ho scritto stessa risposta inutile .

Shop in der Hamburger Innenstadt ist nicht gerade kundenfreundlich!! Das Personal ist nur mit Privatgesprächen beschäftigt. Möchte man als Kunde eine Frage stellen, wird man total genervt angeschaut. Da leider vielerorts keine Preise angebracht sind, ist man als Kunde auf das Personal angewiesen..Doch die Damen haben kein Bock und als Antwort kommt dann " Joah, liegt irgendwo um die 40€" sagt man, dass man gerne den genauen Preis wissen würde, kommt als Antwort " Ist doch egal, ob 39€ oder 45€".. Sorry, so etwas geht gar nicht!!! Thema Sauberkeit, leere Tester und leere Regale, kann ich für Hamburg auch bestätigen! Schade, könnte ein super toller Shop sein.

Avoid buying items online. I returned items worth about £100. Evri lost packages and Sephora will not refund your money if item doesn’t arrive to Sephora. You can return items at the stores. Although return delivery is arranged by Sephora, they won’t be responsible if so something happy with return delivery. They suggested the package should been insured, but I would expect the company to deal with that. Their customer service is shockingly poor.

Not happy. Disappointed ☹️ ☹️☹️☹️☹️

Item is showing delivered but thats a lie i do not have it!!! emailed 3 times no response.. cant even speak to a human absolute joke

Mi capita spesso per lavoro di girare varie città e mi è capitato di entrare in diversi punti Sephora essendo appassionata di skincare.Sono stata qualche giorno fa nel Sephora di Bari di via Sparano e devo dire di essere rimasta contenta del negozio, del personale accogliente e dell’esperienza.Fin dall’ingresso ho trovato ad accogliermi una persona davvero competente e appassionata di skincare di nome Andrea che mi ha saputo consigliare e seguire fino all’acquisto.Consigliatissimo.