SephoraReviews of sephora.com

Sono stata al centro commerciale di Marcon domenica 26 luglio per acquistare delle cose 71 e di prodotti e neanche un campione alla cassa Non credo tornerò in questo store

That was amazing firstly i love their products.And their staff is so humble.

Very bad service! I placed an online order, and after completing the payment, one item was removed from my order. The order was for that item only! I then tried to place the same order using my mother’s phone, but it only allowed Click & Collect—delivery was no longer available. When I tried to choose a collection location, there were no available pickup points. This is completely unacceptable. To make matters worse, I called customer service and spoke with a representative named Philistine. She put me on hold and then disconnected the call without ever coming back. Overall, this was a very frustrating and unprofessional experience. I expected much better service.

Chciała bym serdecznie podziękowac oraz wyrzónić Pania Monikę M ktora obsługiwała mnie dn 25.07 2026 w perfumerii Sephora Arkadia Pani Monika M wykazała się ogromna wiedzą produktowa, pełnym profesionalizmem oraz niezwyłą empatia. Zamiast rutynowej sprzedazy, z uwagą wysluchała moich potrzeb i idealnie dobrała produkty dopasowane do moich preferencji. Dzieki jej zaangazowaniu, usmiechowi i cierpliwosci zakupy byly czystą przyjemnoscią

Ordered a couple things from Sephora a few weeks ago. Everything arrived on time and exactly as described. Prices are competitive too.

My wife purchased a sampler kit for me on my birthday. We spent several weeks testing 15 different fragrances and finally selected one. Wouldn’t you know it, the 1.7oz size is no longer being carried by Sephora just 6 weeks later. The store would not call me back after 2 days of calling. Online simply said that I was out of luck. I offered to pay the difference to purchase a larger size and was told “NO”. I offered to pay the difference to get 2 of the smaller bottles to be told “NO”. I ask if they could send me fresh samples if I had to start looking again and they said “NO”. The store would not call back and online told me no to all three options I presented to resolve the issue. Beware of bad service and no customer appreciation. Image is of the end of the chat.

This is the shadiest beauty company. Items are always missing from online orders. Customer service is unbearable and credits points to your rewards balance instead of refunds.

Ho acquistato alcuni prodotti nel negozio Sephora di Milano Porta Nuova (piazza Gae Aulenti) e devo dire che Fabiana è una professionista eccezionale: cortese, estremamente competente, ha saputo suggerirmi gli acquisti maggiormente idonei per il mio tipo di pelle ed età soffermandosi sulla composizione dei prodotti e le relative caratteristiche e fornendomi delle spiegazioni veramente utili.