SephoraReviews of sephora.com

Che il mio fondotinta abituale Chanel non lo fanno più.Dopo anni ho trovato Martina che mooolto pazientemente e con molta professionalità mi ha fatto trovare un prodotto molto similare.Si è adoperata con tanta gentilezza professionalità 10e lode a Martina

Desidero fare i miei complimenti al team della profumeria Sephora, in particolare a Marian, Anna e Giulia. Sono state estremamente professionali, gentili e disponibili durante tutta la nostra visita. Ci hanno accolto con il sorriso, ascoltato con attenzione e consigliato i prodotti più adatti alle nostre esigenze, senza mai essere insistenti. La loro competenza, unita alla cordialità e alla passione per il proprio lavoro, ha reso l’esperienza di acquisto davvero piacevole. È raro trovare un servizio clienti di questo livello. Complimenti a Marian, Anna e Giulia: grazie per la vostra disponibilità e professionalità. Torneremo sicuramente. Recensione a 5 stelle, assolutamente meritata!

Jestem stała klientka salonu Sephora w Galerii Westfield Mokotow. Ostatnio byłam 24.07.2026. Skladam szczególne podziękowanie Pani Magdalenie, dzięki której zakupy zawsze są ogromną przyjemnością. Pani Magdalena jest bardzo profesjonalna, ma duża wiedzę i potrafi świetnie doradzić w sprawie wyboru produktów. Ma niesłychana intuicję, dostosowuje się do preferencji klienta. Poza tym jest osoba bardzo życzliwa i o wysokiej kulturze osobistej.

La mia esperienza da Sephora è stata bellissima ho incontrato una ragazza ke lavora lì si chiama Linda una ragazza eccezionale amorevole dove mi ha consigliato dei prodotti bellissimi per me e soprattutto a sopportato mia figlia mentre mi truccava mi sono comprata tutto xke lei è così brava a spiegarti tutto nel dettaglio e anke la sua collega mery io ho vissuto una esperienza tropp o positiva Grazie mille ancora a LINDA&MERY❤️

I have placed online order ##831005001409 with Sephora for almost $90 and was able to pick 3 Free Gift / Samples. There wasn't a good choice except of one: Tom Ford Taromina Orange Eau de Parfum with Citrus & Oakmoss. Sample of expensive Parfum. Well, I got only two from 3 samples and of course the one I didn't get was Tom Ford Parfum. I just called to Sephora Customer service and I was told, that they are "Sorry", but because they don't ship just a sample, I should PURCHASE AGAIN something else to be able to get that Free Gift. Seriously? I was weighting for that samples to try and probably go buy it from Sephora, because I like citrus aroma so much. Well, looks like I will just go to the store, another store, try it and buy it. I am writing this review, because it was the final surprise, that they didn't tell me come to the store and get it in the store. NO. I was told that I MUST to buy something again.

I ordered a Sol De Janeiro Body cream for £62 plus paid for next day delivery. I was sent completely the wrong order. I was sent eye lash curlers and a Mac lip pencil. I've obviously been sent soneone else's order. I didn't order any of the items I received. This is literally a Joke. Can someone send the correct item or refund it. I won't be using this company again. I literally couldn't believe my eyes when this parcel arrived. Order number FN1013241978

I cannot believe that such a large, established retailer can operate like this in 2026. I had been a loyal customer and had spent a significant amount of money with this company over the years. After this experience, I will not be shopping with them again. On 3 July, I ordered a Dyson Coanda 2x with next-day delivery. It arrived promptly, but the product was faulty. That was when the nightmare began. There appears to be no meaningful way to speak to anyone directly, so I contacted customer service through every available written channel. I provided the order details, explained the fault and recorded a video demonstrating the problem, exactly as requested. Despite this, multiple separate support threads were created for the same issue, apparently because their entire customer-service system is chaotic and disconnected. Every time I contacted them, I received virtually the same generic response apologising that I was “experiencing an issue” and asking me yet again to provide my name, order number and video. I had already supplied this information repeatedly. This was a very expensive product, although I had purchased it during a promotion for £100 less than the usual price. I therefore requested a straightforward replacement rather than a refund. After weeks of emails and hours of my time being wasted, someone finally confirmed that a replacement would be sent. Unsurprisingly, that did not happen. Instead, I eventually received a refund, meaning I lost the product and the promotional price through absolutely no fault of my own. It is now August, and this issue has dragged on since 9 July. What frustrates me most is the complete disregard for customers’ time. Some customers have demanding jobs and busy lives. We should not have to spend time almost every day chasing the same issue, resending the same information and receiving meaningless automated responses. This was not a minor inconvenience. It was a month-long failure involving a high-value faulty product, a disorganised support system, repeated generic emails and a replacement promise that was not honoured. Absolutely outrageous service. Companies that treat loyal customers this way should not be surprised when they lose them.

Extremely frustrated. I ordered a Wow Xtra Large, product and recd an obviously defective product. No matter how nasty the product, past 30 days and they wouldn't even try. They lost my business. Apparently they haven't learned the high price of not standing behind their products.