SephoraReviews of sephora.com

I ordered a Chanel Bleu perfume from Sephora because I trusted a well-known retailer. When I opened the package, the perfume was missing. The box contained only a free sample and packing paper. I contacted customer service immediately and provided photos. Instead of properly investigating what happened, they kept sending the same copy-and-paste replies about their “internal procedures” and refused to take any responsibility. According to them, because their warehouse says everything was packed correctly, the customer must be wrong. I paid €100 and received no perfume, no refund, no replacement, and no real explanation. I genuinely feel scammed by the way Sephora handled this case. This experience completely destroyed my trust in Sephora. Never again. I would strongly advise anyone to think twice before ordering from a company that simply washes its hands of the problem when something goes wrong.

I had a very disappointing experience at the Sephora location in Plaza Portal San Ángel, Mexico City. My friend and I were simply browsing products and clearly intended to make a purchase. While we were looking around, an employee walked past us, gave us an uncomfortable look, and appeared to be watching us very closely. We then heard her speaking through her radio and saying something along the lines of, “Yes, I’m already watching her here.” After that, we felt like we were being followed throughout the store as if we were suspected of stealing, despite doing nothing inappropriate. The situation was extremely uncomfortable, embarrassing, and made us feel unwelcome as customers. We understand that loss prevention is part of retail, but no customer should feel singled out, profiled, or judged without reason. We entered the store with the intention of shopping, yet the treatment we received made us feel distrusted from the moment we started looking at products. This experience negatively affected our visit and left a very poor impression of the store. I hope management addresses this issue and ensures that all customers are treated with respect, professionalism, and courtesy.

Visited the Sephora next to Cooper Street today with my 14-year-old son (who is 6'0"). The moment we walked in, a staff member named Ryan was eager and helpful. However, security and other staff simply stared at us, immediately making me feel like we were being profiled as shoplifters. While Ryan was assisting me, my son set his bag of food and drinks on an unused workstation. Ryan and the other nearby employees had no issue with this. About 10 minutes later, another employee walked up to my son and aggressively snapped, "You can't stand here, this is our workstation." He moved immediately, but her hostile tone toward my child was completely uncalled for—especially since no other customers were seated or waiting to use the area. Her behavior made my son feel forced to stand near the merchandise instead, yet she continued to shadow and watch him the entire time. Even while I was paying with cash at the counter, she stood by watching us, exchanging quiet whispers and signals with the cashier/manager. When I brought up my concerns to the cashier—who identified herself as a manager—her only response was a dismissive, "Oh, I get it, she could've said it nicer." We weren't greeted when we walked in, and we were made to feel entirely unwelcome. I still completed my purchase, but I ended up buying less than I originally planned because of how uncomfortable they made us feel. Message to Sephora: Not all Black people steal, and being a tall teenager does not make my child a target for harassment. Store associates should focus on customer service, not playing security guard and stereotyping paying customers who have accounts with you. I won't be returning to this location. The ONLY reason this isn't a 1-star review is because of Ryan. He was superb, had fantastic customer service skills, and treated us with respect. I truly hope he prospers.

Oggi sono stato al Carrefour di Limbiate e casualmente sono entrato nel negozio di Sephora per dare un occhiata ai profumi.Devo dire che non avevo intenzione di comprare nulla, ma la professionalità e la gentilezza delle tre ragazze Sara, Barbara e Sonia mi hanno “costretto” a comprare uno dei miei profumi preferiti (Sauvage Elixir). Complimenti per la scelta del team. Pasquale.

Unbelievably poor customer service, quite honestly the worst customer service I've ever had the misfortune to encounter, constantly ignored my emails and messages, only time they responded was after opening a Paypal case, then had to open a second Paypal case to recover next day postage cost as order arrived four days late and again they'd been ignoring my messages but again miraculously responded once I'd opened the second Paypal case. They'll never see another penny from me and this was my first order too, Companies like these absolutely deserve to fail when they treat their customers with such utter contempt.

Darina and Lucie from Prague Sephora gave me an excellent service, kindly recommended on perfumes and face products that suit me the most thank you

Zamowilam przez inernet karte podarunkowa i zestaw prezentowy. Kosmetyki z zestawu i karta przyszly niezapakowane, wrzucone luzem do duzego pudla. Calosc absolutnie nie nadawala sie na prezent. Ponadto zaden z podanych na stronie internetowej telefonow do kontaktu nie odpowiada. Jestem rozczrowana zakupami i traktowaniem klienta. Nie polecam sklepu Sephora

I am extremely disappointed with Sephora UK's customer service. My complaint was never properly investigated. Instead, I was simply sent to a store, where the manager dismissed my concerns without carrying out any meaningful assessment of the product. Being told that he "believes" the perfume is not faulty is not a satisfactory response when the issue is clearly the fragrance's poor longevity, not the spray mechanism. I spent £107 on a premium perfume and expected premium customer service. Instead, I wasted my time, money, and effort, only to have my complaint dismissed without evidence or any genuine attempt to resolve the issue. This experience has completely undermined my confidence in both Sephora and the Rabanne brand. I will not be purchasing from Sephora again, and I would not recommend either the retailer or this fragrance based on the way this complaint has been handled.