SephoraReviews of sephora.com

Every single time I try to place an order online, my order gets canceled. Nobody can figure out why. I have to have my information "sent up" and verified. My requests to speak to a manager or supervisor are declined. Then, I have to place the order again. I am sick and tired of this and am going to stop shopping at Sephora and cancel my credit card.

I love sephora!

Devo fare i complimenti a Noemi di Sephora Sarca che mi ha saputo consigliare sia sui trucchi che sui profumi davvero molto brava e professionale.... Complimenti! 👍

I (JCP)charged 300.00 on perfumes that day. One of the perfume nozzle malfunctioned. It was still full. Because I didn't have physical receipt or box, I couldn't return nor exchange. Most stores now can look it up from your charge card but not them. The clerk said she doesn't know if I bought it there. So, tell me, who stores a box or receipt after buying a product?? The last time I'll shop there. I'll buy from Kohl's and etc. before Sephora!! Smh

Ho effettuato un acquisto online su Sephora, il prodotto dopo essere stato aperto ha smesso di funzionare dopo una settimana. Ho effettuato il reso presso l’indirizzo indicato dal servizio clienti a mie spese, indirizzo che si è dimostrato errato (magazzino chiuso). Dopo quasi un mese non ho notizie del mio reso e Sephora non si e preoccupata di inviarmi neanche una mail. Acquisto di €70.00 (profumo) persi. STATE LONTANI da questo store

I had a Sephora lipstick that was given to my sister who works at Sephora and after her shift her supervisor seized the lipstick even though it was not sold there and it’s a product that is no longer carried by Sephora because it was discontinued. She was made to look like a thief and the supervisor informed me that she will not get back her lipstick unless she can provide the receipt.She hung up on my mom who was just inquiring about why she had confiscated her product.I contacted Sephora customer service who stated that the receipt is linked to my account and also can be found in my local Sephora to be printed. The supervisor claim she cannot find it. She was rude and hung up on my mom when my mom told her that she had no right to take my sister’s lipstick because the product has been discontinued and it’s not sold there and it was a gift given to her by her sister.She even decided to go into my account and told my sister that there are a lot of purchases in this account and say she couldn’t find it and refused to return it. I tried to get a manager but she kept hanging up and I’m going to escalate to head office because customer service online had sent me transcript with acknowledgment proof that I did purchase the lipstick but for some reason I am not able to view in my account history. I arrived with my sister to the workplace today and spoke with supervisor on duty who after viewing transcript of Sephora online customer service gave back the lipstick to my sister with no apologies just told her to not return with this again to work. I’m escalating this incident to the head office re: the staff who hung up on me and the entire incident and saying that any Sephora product no matter if they don’t carry it anymore you must produce receipt if it’s found on you in the store. These people search all their employees daily before they can leave store to go home and people go in store and steal and they do absolutely nothing. My sister reports an enormous amount of products being broken and placed at the back of the store and then the supervisor accuses her of always being the one to report the item and finding the broken items. There are no support given to her as a staff. Someone became sick in the store and fainted and my sister was helping the person and the same supervisor asked her to go get items and kept trying to keep her busy so she could not complete her aid to person was ill.I believe that this is being done to my sister because of discrimination because even after showing the transcript to the supervisor it wasn’t enough she had to go search for product receipt too. The Sephora store is not good with customer service and by the way they treated my sister also not good to their employees.

Oggi 24/10 a sephora a via del corso ci ha servite una ragazza di nome Alisia, trattamento impeccabile. Bravissima

Mi sono trovata molto bene perché le commesse erano molto gentili e una di loro mi ha consigliato un fondotinta fantastico(Serena a Porta di Roma)e delle palette bellissime