SephoraReviews of sephora.com

After years of being a Rouge member and credit card holder, I had a $300+ order that was missing items. Called the Rouge hotline and was given a refund (because the items were now out of stock) but then when I asked for something for my inconvenience, Meme (the name she gave) insinuated I was a liar and that I “purported” the missing items-when I was clear they were not included in the order. Awful rude customer service. Ulta and Nordstrom way better!

I use bank points to get Egift cards to use at sephora. The card is specifically for Sephora. When I check out with these I assume what I haven't used is on credit with Sephora. Turns out each time you make a purchase you have to put in the Ecard info every time otherwise you miss out on what's left on the card. I just figured this out and went back over a year to pick up all I had left on the Ecard. They don't tell you that so you may be just leaving credit on your ecard without knowing. Check your balances by going to payments and credits and enter your Ecard number and pin to see what's left. Sephora should disclose this.

Sono andata oggi da sephora a savignano sul Rubicone all’iper e io e mia mamma siamo state accolte da una signora gentilissima di nome Sonia dove ci ha aiutato a trovare tutto quello che ci serviva per la nostra pelle, tra cui la nuova crema di shisheido… Ti ringraziamo davvero di cuore per la tua disponibilità e la tua gentilezza e per averci aiutato a trovare tutto e soprattutto per i tuoi consigli grazie Sonia♥️

Awful! I’ve order 6 lip oil and only got five and a shitty lip liner I’ve never ordered , texted costumer service according to the agent and the supervisor who assisted me they can’t refund or ship again the item because I use a forwarding company which is insane and pretty convenient for whoever packs and order and decides what items to send …I’ve never had an issue with the company I use , I’ve been doing business with them for 6 years now , I’ve been ordering from Sephora for almost 2 yrs if not . While this year only I’ve spent more than $2,5k ( you can imagine how many little $150 order packages I’ve received so far and never had a issue until now ) and I can’t get my item or my $35 back . PRETTY WILD . Never ordering again. For all international buyers be advise , your entire order can be missing and they take no responsibility even when it’s their fault like in this case . STAY AWAY IF YOU’RE INTL BUYER .

Personale educato e disponibile . Alla cassa con Michela,sono stata consigliata e servita da Antonella. SEPHORA euroma2

Dommage que je sois obligé de mettre 1 étoile car il ne la mérite pas du tout. Site à fuir le plus vite possible, allez en magasin si vous voulez être sûr des prix. (contenance ML/Euros) Tromperie sur les prix affichés concernant les prix des contenances: ML /Euros. Qd le prix est est affiché pour 100 ml et que vous souhaitez commander un 100ML, vous recevez un 75 ml car il ne précise pas qu'il ne commercialise pas du 100 ML ... MAIS VOUS PAYEREZ pour du 100ML Leur seule réponse est de dire regarder votre bon de commande hors sur la facture reçue, la contenance il ne fait pas mention de la contenance!! Vraiment à fuir...

I have spent so much money with Sephora over the years at home and overseas, but this last order has left me not wanting to buy from them again. I bought the Glow Recipe Library pack and another item for my granddaughter for Christmas. It came yesterday in a badly damaged box meaning the Glow Recipe library box was damaged too -the pack cost £179 and they offered me £20 gift voucher to keep it-I felt this was such an insult so am trying to return it for a refund but now the on-line returns system won’t let me complete -I thought better of Sephora, but reading other reviews I’m not alone am I?

Dopo 15 anni di carta gold mi hanno retrocessa a carta black… mi risulta una nuova regola quella di accumulare più punti entro una certa data!!! Non ho mai dato particolare attenzione ai punti o alle promozioni, infatti ho disattivato le notifiche e negato il consenso alle mail, ma è una questione di principio. State attenti perché la concorrenza è spietata e a quanto pare sono in tanti a mollarvi, me compresa ovviamente!