SephoraReviews of sephora.com

Ci ha servito Sara, ragazza estremamente professionale, gentile e sorridente. Siamo rimaste soddisfatte e torneremo sicuramente presto

Ordine web n° 7046148293 effettuato il 12/02/2025: trovo assurdo che se si paga il prodotto con PayPal (in questo caso un cofanetto profumo da quasi 100 Euro) e si necessita di restituirlo perchè non di gradimento della persona destinataria del regalo, occorra a proprie spese rendere tramite il servizio postale (quindi recarsi in posta, perdere tempo, ecc). Altri concorrenti o anche altri siti web di farmacia on line, emettono un ticket ed inviano un corriere a cui si affida nuovamente il pacco per il reso. Non capisco perchè questa discriminazione solo perchè ho effettuato il pagamento PayPal.

Ho dovuto chiamare 2 volte il numero verde per avere notizie del mio ordine ed alla fine mi hanno anche annullato l’ordine dicendo che non mi avevano spedito la crema perché non era in condizioni di potermela spedire e quando ho chiesto il motivo mi hanno detto che forse era stata aperta da qualche cliente.Roba da matti

Chiara del sephora di civitanova marche è una persona solare che capisce le esigenze del cliente e le soddisfa in pieno. Veramente soddisfattissima

Despite obvious continuing problems with their gift card 'security', Sephora continue to sell gift cards to unsuspecting customers. Similar to a previous post by Caroline, we purchased a $50 gift card in Sephora Hillsdale as a present, yet when the card was presented to complete a purchase, the card recipient was advised that there was nothing on the card as it had been used previously. When contacted, Sephora denied all responsibility: "We regret that XXXXXX has had such a difficult time trying to use the Gift Card and that her experiences with us have been less than the exceptional service that we aim to provide. Sadly, this is an issue that is affecting all retailers across the country. Gift cards can be tampered with by fraudsters at the retailers where they are purchased, or through phishing websites and fake balance checks set up by scammers. This fraud affects all retailers, and we are working with our Gift Card vendors and retailers to combat these scams. For victims of this fraud, seeking restitution through financial institutions is the best option. If the gift card was purchased with a credit or debit card, the financial institution may offer fraud protection. At this time, we are unable to offer a replacement, refund or accommodation for a Gift Card that has unauthorized use. We thank you for your understanding and strongly encourage you to contact your financial institution for further options." This is nothing to do with the method of payment / card company, and everything to do with Sephora and its inability to securely manage money paid to it in good faith, aswell as potentially the security of our own banking details. DO NOT BUY SEPHORA GIFT CARDS - you may aswell just give your money away!

I am extremely frustrated with my recent experience returning an item to Sephora. I returned the item over three weeks ago, and despite multiple attempts to resolve the issue by contacting customer service, I have yet to receive my refund. Every time I reach out, I’m told that the issue is being processed, but it’s clear nothing is happening. I’ve followed all the proper steps, including dropping off the return parcel as instructed, and I expected a much quicker resolution. It’s incredibly disappointing that after so much time, I still have not received any clear answers or my refund. I expected much better service from a company like Sephora.

Sephora Arese ci siamo trovati benissimo, le ragazze sono gentilissime

Oggi ho fatto acquisti per San Valentino al Sephora di Euroma2 e sono stata seguita dalla fantastica Arianna B. Gentile, preparata, simpatica e molto disponibile a consigliarmi. Tornerò presto anche solo per passare a salutarla