SephoraReviews of sephora.com

Tutte le ragazze gentili e disponibili. Bravissime

Carte cadeau expirée, montant non utilisé : je demande simplement quelques mois de prolongation à titre exceptionnel. Réponse de Sephora : « Non, nos CGV ne le permettent pas. » Aucun geste commercial, aucune solution, aucun effort pour fidéliser un client. Juste une réponse froide derrière les CGV. On parle pourtant d’un montant déjà payé et destiné à être dépensé chez Sephora. Pour une enseigne de cette taille, cette rigidité commerciale est franchement consternante. Très déçu. Sephora vient clairement de perdre un client.

DON'T TRUST SEPHORA, I BOUGHT SOME ITEMS ONLINE, I HAVE AN INVOICE BUT NEVER RECEIVED THE ITEMS. THEY DON'T WANT TO HELP - IGNORE MANY EMAILS, THE CEO OF THE HEAD OFFICE IN FRANCE DOESN'T CARE.

I found a couple of products I wished to purchase, so I decided to open an account. No matter what combination of letters, numbers ,symbols I used and up to 20 of them, I was told the security was insufficent. They advertise online facebook communication, this was not working. So I tried through their email link, twice I was told to refresh the page and try again. Had to give up. I'll spend my money elsewhere. So communciation stars zero

Beste freundliche junge Dame super beratung für Make up danke dir liebe Amina

Die nettes Angestelle die sich Zeit für mich genommen hat und danke für die vielen Tipps Amina

Liebe Amina danke für das tolle Parfüm welches du mir empfohlen danke

OnTrac and Sephora are a nightmare. OnTrac logs completely fraudulent tracking data. They scanned my package at a warehouse and then marked it as "business closed" at my residential condo just 17 minutes later. Driving to a city 15 miles away and completing a delivery in 17 minutes is a physical impossibility. It is pure "ghost scanning" to fake their delivery metrics. When I chatted with Sephora twice to report this, I genuinely believed the tracker and was terrified my package would be automatically returned to sender after 3 failed attempts. I begged for help, but the agent (April) completely ignored my words, offered ZERO solutions, and just repeatedly pasted the exact same robotic script to "wait." As soon as it became inconvenient for her, she abruptly ended the chat session. I asked if she was an AI because her responses were so lifeless and unhelpful. This is a critical warning if you live in a condo or apartment complex: OnTrac drivers regularly use the fake "business closed" or "no access" excuse to completely skip secured buildings because they are too lazy to use the intercom panel or call your phone. Why use a scam courier like OnTrac when my last order via UPS was flawless? Sephora saves money on cheap shipping and leaves customers to waste time and deal with anxiety. I will NEVER shop at Sephora online again.