SephoraReviews of sephora.com

Colas larguísimas para pagar. Es insufrible

Esperienze deludenti.Faccio spesso acquisti e nonostante la spesa superi un certo budget,al momento del pagamento, non mi è stato inserito nel sacchetto nemmeno un campioncino di prova. Capisco che non siano dovuti per legge, ma nel mpmento stesso in cui si fa un acquisto e soprattutto di un certo valore,ci si aspetterebbe un piccolo omaggio o un gesto di cortesia, anche solo per far provare novità o ringraziare della fedeltà. È un dettaglio che fa la differenza tra un negozio d'eccellenza e un servizio mediocre: purtroppo, in questo caso, il rapporto con il cliente lascia molto a desiderare.

⭐ Very disappointed with Sephora’s customer service. When my package was delivered to the wrong location by their delivery partner, I received no real help or support from Sephora. I was left to deal with the problem myself while everyone kept passing responsibility around. This was my first Sephora order, and unfortunately, this experience made me completely lose trust in the company.

Was meant to be a first time customer - signed up and was provided with a discount code for first time purchase valid until 31 December 2026. However this code got frozen - not during a online sale (which I'd understand), but in preparation. This was frozen OVER 12 HOURS IN ADVANCE of the sale starting. Terrible first time experience interacting with the brand and they've lost a customer before I've even made a purchase, as I'm now buying elsewhere.

Absolutely unacceptable and feels like a scam. I ordered NARS foundation in Mont Blanc but received a completely different shade. Sephora acknowledged the mistake and provided a return label. I returned the product the same day via courier. After receiving it, Sephora claimed the package contained “incorrect content” and refused to issue my refund. They kept the product and kept my money. I followed their instructions and returned exactly what I received, yet I’m left with neither the product nor my money. Terrible customer service and absolutely no accountability.

Ich hab ein herrliches neues Muglerparfüm gekauft. Toller Onlineshop

Sono andata da Sephora a Trevi, il negozio è molto fornito ed il personale molto preparato e gentilissimo

Molto professionali . Prodotti eccellenti. Ringrazio Francesco sede Riccione Ceccarini