SephoraReviews of sephora.com

Sono stata a fare acquisti da Sephora ad Arese Mi devo fare i miei Complimenti alla commessa Elisa che mi ha servito con una gentilezza e professionalità , cosa che non riscontravo da tempo in questo negozio essendo una cliente storica e negli acquisti precedenti sono stata trattata con una sgarbatezza che da cliente quale sono non trovo giusta . Spero che questa recensione non venga sottovalutata ma premi Elisa la commessa e vengano presi provvedimenti per altro personale Distinti saluti Nadia

Will never order from them again. Both times lost my parcel and I had to get a refund. Absolutely shocking service through their website. I don’t think my parcel was ever even sent to begin with. No apology after the first time, they just said they would resend it but I waited over ten days and received nothing. When I tracked my parcel it hadn’t even left their warehouse. I won’t ever use them again.

Bei einer Bestellung mit 6 Teilen wurden nur 3 geliefert. Leider wurde schon vorab bezahlt. Sephora stellt sich quer die fehlenden Artikel zu senden oder das Geld zurück zu überweisen

Negozio curato e fornito. E Chiara è stata davvero super 💯

W ciągu dwóch tygodni zamawiałam poprzez aplikację dwie paczki z perfumami. Za każdym razem zaznaczyłam opcję "zapakuj na prezent" i wpisywałam dedykację. Niestety obie paczki nie zostały zapakowane. Każde zamówienie, które przychodziło na maila miało adnotację że nie chciałam opcji na prezent! Pierwszy raz myślałam, że wina leży po mojej stronie, ale po drugim razie (dokładnie sprawdziłam zamówienie przed wysłaniem) wiem, że to nieprawda. Za pierwszym razem, gdy dzwoniłam na infolinię, Pan mi poradził, żebym pojechała do sklepu stacjonarnego i tam mi zapakują :). To po co robiłam zakupy przez internet?

Recently visited the Florence store in Italy. There are two stores, I was in the larger one. My experience there was despicable. To start off with, a bunch of shop assistants were all gathered around the dior counter. I wanted to browse the products and interrupting their conversation, I said excuse me to which I got ignored. I then raised my voice a little more and said "excuse me ". A female member of staff then turned round and said quite rudely, Just one minute madam and then proceeded to move out of the way. She then decided to turn to her colleagues and make derogatory comments about me and all laugh. I then decided to get photographic evidence of their incompetence and the mid-store discussion they were having to which another member of staff demanded that I show them my photos and delete the photo! Obviously not so smart as the deleted photo then got retrieved. It seems to be bad experience after bad experience with Sephora staff. Why are they getting it so wrong?

I bought tint and volume brow gel. At the time of purchase there was a 60 day warranty. When the brush broke off and got stuck in the tube, the warranty policy had changed to 30 days. The brush broke after about 68 days after purchase. The product was defective and I missed the warranty period by 8 days. They refused to replace the product or even provide a partial refund. No thank you Sephora! I won't be buying your products anytime soon.

Ero cliente con carta Gold ...ho effettuato un ordine on line per una skin tint, al posto della Skin Tint mi è arrivato un deodorante roll on che non ho richiesto!!!! In attesa che mi mandino esattamente quello che ho ordinato.. Mai più da Sephora...e mai più ordini on line da loro.