REGINA
We had to push the buttons more than…
We had to push the buttons more than once to get someone on the phone. Then we asked about the waterproof button which is virtually non responsive if you ask us. We asked about trading the waterproof button for a button like the other button we had received- we were told we could change it for $95 which seems like a lot for a button and for seniors on a budget. A this point we will have to deal with what we have. But honestly, it is not what we expected.
Response from Senior Safety Medical AlertsAug 29, 2019
Hi Regina, Thank you for sharing your concerns. The SentryTalk System that you ordered comes with a two-way help button which is not waterproof as well as a non two-way help button that is waterproof. For the safety of our customers, we provide the waterproof help button that can be worn in the bathtub or shower for free. If an extra two-way help button needs to be purchased for a second person to use, there is a one time charge for the button rather than an additional cost per month for a second user. Since most customers tend to use the service for several years, the one time charge will save someone money in the long run. If you have any other thoughts or concerns, please do not hesitate to call us at 1-888-473-2800. We're here to help. -The Senior Safety Team