SelkieReviews of selkiecollection.com

The dress was delivered very quickly. For $400, the quality was surprisingly bad. The zipper would not zip up and the material was extremely uncomfortable. Their return process is also extremely poor for a brand of their caliber. I returned the dress immediately after I received it and it has been a week and a half since I received an email from them saying they received the return. Provided they do say that returns take from 5 - 10 business days to process. That is still ridiculously long as most other major brands process returns and refunds within a couple days of receiving the returned item. Very disappointing and will not be purchasing in the future.

Only giving two stars because I received one of my items and was refunded for the other one. I placed an order two weeks ago for two items that match and very clearly are meant to be worn together (they’re even modeled together on the site). The first item shipped immediately and arrived within 4 days. The second item still said processing. After two weeks my order still hadn’t shipped. I reached out to customer service 3 times total to ask about the order. They responded quickly the first & second time, but the second time they said they would look into why my dress hadn’t been shipped and then just didn’t respond. When they responded a 3rd time, they told me that the dress was out of stock and immediately refunded me. No asking if I wanted the dress in a different size, no communication about it— nothing. While they offered me 25% off my next purchase as well, there’s no way in hell I’m going to trust creating a whole new order for them to possibly not send that either, because they neglected to tell me that they don’t have the item. It would have made more sense to ask if I wanted another item of the same price, rather than immediately refunding me, considering I now own an overskirt with no dress to match it. Why even send me the dress’s matching item if you knew you did not have the dress? I feel scammed by this company. At least I was refunded, but it’s really shoddy when a customer has to reach out to the company, rather than the company reaching out to rectify the situation and explain they’re lacking inventory, BEFORE shipping half the dress/order. They continuously run sales and keep dropping new items, but don’t bother to check their inventory. Many people do get their items, sure. However, I found by checking Facebook that they do have a habit of keeping customers in the dark for weeks before letting them know they don’t have their items in stock.

Meine Tochter hat ihr Kleid für den Abiball dort bestellt, das war schon ewig ihr Wunsch. Lieferzeit war ok. Ein Schock waren die Zollgebühren von 130 €!!! Da werden wir vermutlich noch Einspruch einlegen, weil der Zollrechner vorher einen anderen Betrag ausgespuckt hatte. Das Kleid allerdings ist traumhaft schön und sehr sauber verarbeitet. Passt wie angegossen und wirkt wirklich nicht preiswert. War es ja leider auch nicht. Ich schreibe es nur, weil andere Bewertungen in dem Punkt so negativ waren.

Pretty but the fabric is poor and the quality is horrendous!! A plastic zip on a $400+ dress is poor and the seems are already coming apart after 2 wears. And the bodysuit is far too small compared to the dress size, as well as the bust area is so small if you're over a B-cup don't even try getting the girls in. And the CEO says they will use AI and not support artist and designers.

While I absolutely love the dress, the process in trying to exchange the dress for one size up has been very disappointing. I have emailed them 3 times. The portal they send me to, does not let me submit my exchange. I finally texted the customer service number( they don’t take calls) and was told I could not submit my exchange. But yet again, it does not work. For purchasing a dress for $250, I would expect the customer service to be much better. Again, I love the dress and would have bought more, but because of the customer service, I don’t think I will. I bought the dress beginning on march. It’s the end of march and still have no resolution on how to exchange the dress.

If you live outside USA; please avoid Selkie. It is so sad that their customer service is so horrible, with such beautiful dresses. I am a plus size lady, and because of the reviews I decided to order 2 dresses in different sizes, to see which one was better for my wedding in UK. Well, you have to pay a lot for delivery and a lot for taxes, and then you have to pay the same amount to take the dress back to USA. The dress arrived to them via DHL, and they took 9 business days to even confirm they got it. Imagine that, such an expensive dress lost-not confirmed by their team. I sent approximately 10 emails, 20 instagram messages, comments on their posts, SMS messages... I even bought an USA number, to be able to freely messaged them (as I was spending a lot on roaming). On the 10th business day they finally messaged me back saying they got the dress, and they will process my return. Haven't received the money back but I want to trust them, one last time. Lots of stress. I don´t think I would put myself into that again. PLEASE AVOID IF YOU CAN!

Awful! The sizing of their dresses runs small, even though I measured myself AND have purchased other dresses elsewhere with the same measurements. Being in Canada, they make it hard to return and force you to pay to ship it back. Plus, $200 in customs fees, gone. The dresses are beautiful, but for the price you pay, the garment bag and packaging feels cheap. It was similar to my $150 Azazie dress, while this was a $600 dress.

I bought the Belle Etoile pattern puff dress on final sale for $250 and it came with the pattern 3/4" off center. Their customer service response was that it was "unique". No wonder it was final sale; they were getting rid of the dresses people couldn't wear because the pattern ended up in a position where it looks like a cheap mistake. Also, none of their dresses have pockets! What kind of high end, high cost dress doesn't have pockets?! I will say I also bought the caviar marie dress and the fit is lovely... But I also bought the bridge marie gown and the fabric is stiff and cheap-feeling and the fit isn't good or flattering even though it is the same size as the other dresses. I might have watched for further sales anyway because the dresses are just so cute in pictures but that customer service response sealed the deal and I won't be buying anything from them again. I can't imagine the gall of selling someone an unwearable dress for $250 and justifying it with "We are conscious of our fabric consumption and eliminate waste whenever possible by avoiding cutting prints for specific placements". Ummm.. ok but people still expect to buy a wearable dress! lol