SelkieReviews of selkiecollection.com

Selkie's customer service replied super fast (within 30 minutes!) and they were super helpful and nice. I definitely would recommend if you have any questions to contact them!

Summer (customer service rep) has helped me a few times now, and I absolutely commend her support! She has been prompt to respond to my questions without me needing to provide any clarification, or need to follow up. Highly recommend taking advantage of this responsive customer service.

I've reached out to Selkie's CS several times recently to help navigate changing guidelines around tariffs. In each interaction, I got prompt and helpful responses from the CS team that helped me make purchasing decisions. They've also helped me track down missing items and resolve shipping queries, and in an incredibly friendly and polite fashion.

Summer at Selkie customer support is great! Super pleasant and got my problem fixed fast! I sent them an email because I put the wrong address on my package and she got it changed before the shipment went out.

They have rearranged their website layout for mobile use and it is much easier to shop!

If you are based outside the USA, save yourself the money and do not buy from this company. Completely inadequate customer support and information about extortionate import/duty taxes (38% of purchase price as they listed the full retail price rather than the manufacturing or discounted price on value of goods). I appreciate import tax/duty rates are outside they're control but they need to signpost this better at checkout and make sure that customers understand what countries the import is coming from so customers can best prepare themselves and are equipped to understand potential charges (my shipment to the UK went from China, to the US - which was entirely unnecessary - before coming to the UK meaning I was hit with both import tax fees). When I first raised this issue, Summer in their customer service team sent a curt and unhelpful response which did not address the issues I raised and focussed on laying the blame on me. The dress itself is nice and the material seems good but definitely not worth the cost I paid. I will be writing to HMRC to complain and to try to recoup some of the cost.

Got scammed twice trying to purchase a dress, which I didn't receive for many months. Only got offered a refund after a long fight with the selkie customer support, who then offered for me to buy a dress which is exactly the same maxi length. I paid another 1500 aed, the dress arrived and it's SHORT. This is not the first time with similar experience. Another time other dresses I paid for were photographed to hide important details- like a fully open back, so on the photos the back was never shown. I was shocked when I received those items but now twice I have not received items I've paid for and support is doing nothing to help.

I purchased a "playsuit" last year, paid WAY too much for it & shipping. The bikini bottoms they sent were NOT what they have advertised on their site- FYI they still haven't changed it to reflect the exact item you'll receive. They also advertise a Rewards program- I have yet to see ANYTHING in my account related to that, & they never replied to my email asking about it. Yes their items are very cute and unique, but unfortunately their customer service is nonexistent. So BEWARE when buying here.