SelkieReviews of selkiecollection.com

Alexis and team were absolutely wonderful and took care of my issue in a speedy fashion! Honestly, absolute best customer service I have ever received. This is just another reason I will continue to support the Selkie brand - the employees are fantastic! I would give the customer service team a million stars if I could ☺️ I also wanted to point out Selkie's clothing quality is off the charts incredible! You will not regret spending your money here. I have been purchasing for a little over a year and cannot believe I did not know about the brand sooner than that. It is always an overall great experience!

A friend shared the site which is beautiful and I decided to take the plunge and spend £145 on a dress way more than I ordinarily would...panda brought it to £160..I just hope that it would be good quality and fit when it arrived...imagine my surprise when I took a call saying tax and so on would add £67 to the charge. I decided to cancel but the t&c say I am responsible for the full cost including the additional £67 even if I cancelled the order so I had no choice but to proceed ...It should arrive in the coming days but I will never order from Selkie again ...this was not clearly signposted and to cap it all the dress is coming from China! How come other brands who ship from China , even poor brands like Temu don't have these charges...very disappointed indeed.. if it doesn't fit or look good I will just have to put it down to experience

Customer service that is Kind, thoughtful, very attentive. They take it upon themselves to treat customers like friends.

I ordered two dresses from Selkie and am beyond happy with what I got! Both dresses are good quality, absolutely stunning, and completely match the images on the site. Delivery was very quick. I've worn one of the dresses in public and got tons of compliments. I followed the size guide and they fit perfectly. I will definitely shop with Selkie again. I just have one note: one of the dresses was a pre-order set to ship two days after my purchase. The two dresses ended up being send a day apart, which unfortunately meant I had to pay import fees twice. I would really have liked an inquiry as to whether I could wait and have them shipped together as that would have saved me some money. But this is minor - I really am very happy with my experience.

Truly fantastic customer service and support! Immediate response and help which was such a relief. I'm so grateful we were able to exchange my dress and thank you so much for your quick response time and help here! I cannot wait to collect my next dress!!!

Don’t let influencers lure you into this absolute dire company. Now all the controversies aside (just google and you’ll learn) , i had a local influencer (legit in the same city) brand repping them. Now i usually would not spent £200+ on a dress , especially with them having the gall to then ask for £20 postage. However , when checking out , it is not flagged that you will be getting nearly £100 customs charges (good companies like BlackMilk let you know if duties etc are paid or not to allow you to decide if you want to actually checkout) , i got an order confirmation which flagged i may have customs , within 24hrs i had a text from DHL to explain there was £82 customs charges (dress has now gone from £220 to nearly £300!) and only to realise the item is shipping from china.. Chinese tat (read reviews about the quality been comparable to shein) now i let Selkie know i would not be paying these and told them to recall the delivery with DHL. Which they said they can’t do (i used to work for an online fashion giant.. they can do this) i proposed they arrange a partial refund of £30-£40 and i will pay the customs and they also refused this. I explained i would not be paying and the item can go back to them and explained under UK law until the item is in my hands , then i am entitled to a refund. They conveniently don’t recommend this as “theres no gaurantee they’ll get their item back” .. so trying to force you to pay these costs.. I won’t be paying them and i will be doing a bank chargeback if they do not refund me. Seriously suggest you do research on this business before buying. Plenty of tiktoks on their quality and how problematic they are. Honestly wish i’d never ordered from them. Disgusting company.

Low quality for an extremely high price. I bought the Caviar Cupid top for €193,95 and on top of that a €89,74 fee from DHL for import & tax. So in total i paid €283,69 for this top. First of all it was shipped in the same type of packaging as you would get from SHEIN for this amount of money, i expect a nice box at least. Then i opened it and the fabric was cheap and wrinkled. When i put it on the corset wasn’t even really waist cinching, there was no support for the breasts and one of the bonings was missing. Also I measured myself for the perfect size, but the lace up part in the back is all the way open cause it was too small. So, i won’t be buying here again. Also it came from China, and with the previously mentioned information it was definitely cheaply made. Needless to say, i won’t be buying from SELKIE again.

I bought a very expensive bathing suit from selkie, a during the entire time, customer service was great with communication. I got the bathing suit within a couple of buisness days. I put it on an hated the way it looked on me. Their brand is size inclusive, but didn’t do my 6ft 190lb body any justice in the studio fairy suit (the one I bought).I immediately hated it. It was a beautiful bathing suit no doubt, but it fit extremely funny, so I wanted to return it after paying 220$ for it (yea crazy right I know) but it was soo beautiful, it just didn’t “fit” me beautifully. I went to return it an it asked why, an I chose the option about it was too small, which it wasn’t, but it wasn’t too big either. It just wasn’t flattering at all. Let’s just say I was able to return it, but only got 184$ back out of 220$ :( reason being is selkie makes YOU pay for the shipping, return label, ect so they take it out of your refund, which is why I took off a star. They would have gotten 5 stars as a company if they would have given me my entire refund back. I shouldn’t be punished because the bathing suit didn’t fit me right, an I feel like that’s exactly what happened. All because I didn’t want to keep it because it fit me awfully, they made me pay to ship it back an I don’t feel that’s right at all. They offer when you return it if you got a gift card to them instead with your refund, that they would add another 20-25$ to your refund in exchange for a selkie gift card to get something else to entice you to keep your money with them. Because I wanted my money back, they made me pay for that. I didn’t like that at all, as I lost about 25$ of my own money just because I wanted to return it. Customer service was super nice, but the return and refund policy is bs.