Jeli C.
Lovely garments and lovely people
I was so excited to order my first two Selkie garments, they took about a month to arrive and I was filled with anticipation the entire time. I was devastated when I opened my package to discover someone had stolen my dress and sweater, replaced them with someone else's mail and taped it back up to be delivered to my home. I filed a claim with USPS but was doubtful they would help and reached out to the Selkie customer service team, expecting nothing as I did not purchase package protection and was forthcoming about that. However I was blown away by the kindness and understanding demonstrated by Summer and everyone else who helped me. My email was answered right away and they made me feel like they were on the case to resolve the issue. That meant a lot considering how much of my money could have been lost and how coveted and hard to obtain these beautiful pieces are. The Selkie team ultimately gave me a refund for one of my items which was out of stock and resent me the other one. I am just beyond blown away with their customer service and empathy. Its so rare in this modern corporate dominated age. Thank you, this really was such a meaningful interaction. I will absolutely be purchasing more Selkie (with package protection!!)