Select Saunas is your go-to online retail store for saunas, heaters, and sauna accessories. We offer a hand-picked selection of quality saunas to make your home spa dreams come true. Fantastic customer service, every step of the way – from pre-purchase to post-delivery, as well as remarkable products is what we pride ourselves upon. All purchases include the original manufacturer’s warranty for your peace of mind. We know shopping for a sauna can be an overwhelming and time-consuming process, which is why we're here to answer all your sauna questions and help get the best for you – our goal is to ensure the total success and ease of your home sauna purchase!
Select Saunas (selectsaunas.com) has 219 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
selectsaunas.com
Website
selectsaunas.com
Category
Wellness & Spa
Location
Casper, Wyoming
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Great product. Easy setup. An overall great experience.
Response from Select SaunasFeb 20, 2025
Hi Gabe,
Glad to hear you had a great experience! Enjoy your sauna!
Alex
DO
Douglas
Sauna
Sauna arrived when expected and assembly was easy.
Response from Select SaunasFeb 20, 2025
Hi Douglas,
We appreciate your review!
Alex
PR
Paul R.
Couldn’t be happier!
After spending quite some time scouting different options for a barrel sauna, we kept coming back to the Almost Heaven Audra. We were the happiest with Select Sauna's service and price, so we ended up going with them. We are still in the honeymoon phase with our new Audra sauna, but we couldn't be happier.
Having experienced a wide variety of saunas in Sweden and Finland last fall, we learned we wanted a sauna made from cedarwood and one with a large electric heater. We like the look of the barrel sauna and the porch is a plus. Despite the elitist hate, the barrel undoubtedly provides a nice enough sauna experience. Also, the cedarwood smells incredible. We hooked up the sauna about three weeks ago and have used it nearly every day since, and our kids (ages 7 and 9) are loving it just as much as we are!
The delivery was ahead of schedule, and the sauna itself is flawless – solid construction, intuitive assembly, and so easy to use with the Spirit with WiFi. It’s honestly changed our lives, creating many much more enjoyable evenings. We couldn’t be more pleased with our choice.
Response from Select SaunasFeb 20, 2025
Hi Paul,
Thank you for your thoughtful review! It’s great to hear that the Almost Heaven Audra met all your expectations. Barrel saunas definitely have their charm, and we’re glad you’re enjoying it despite the skeptics! Sounds like it’s already become a big part of your family’s routine. There's nothing better than relaxing in a sauna after a long day.
Alex
JC
jcoce
Salt Spheres: Avoidance of return and refund customer process
Waiting for almost a week to get a return for a sauna accessory is excessive. It's still not happening. Alex is not responding promptly and should issue the return and refund for a misleading product as soon as possible. Not thrilled with this customer service, but apparently that's par for the course from reading these other reviews.
Editing added notes for Alex: Alex, the return process should not include suspicious language that makes the customer feel like you will see if the vendor "approves" of the reason for the return. The product description and photography is indeed misleading and does not represent the actual TINY product that was received. Waiting for an RMA based on your communications with a 3rd party vendor does not make sense for a sauna accessory item like this. This product needs to be returned with a full refund, end of story. I don't understand how your company is treating customers so badly and acting as if their experience with poor products is their problem, not yours.
Response from Select SaunasFeb 14, 2025
Hi Jen,
We're genuinely confused by your review. You have received responses to your emails. Your most recent message was sent outside our business hours, so it's unreasonable to expect an immediate reply.
Additionally, your return is not being delayed on our end. As we've already explained, we are waiting for an RMA from our supplier, which is standard procedure. We cannot process a return without following the correct steps, and we will update you as soon as we have confirmation. I made this clear in my last email.
Lastly, you claim the product is "misleading," yet this same item has been sold to many customers without issue. We would be happy to investigate if there were a genuine problem, but the limited information you provided, such as using your thumb as a size reference, doesn't give us much to work with.
For the record, we make a point to keep all reviews visible, even when they contain inaccurate information, such as in this case. We believe in transparency, and we trust that future customers will see the full context of this situation.
We are handling your return appropriately and within a reasonable timeframe. The size of the item does not impact the process. We will be in touch with you as soon as we hear back from our supplier, as we mentioned.
Edited for Jen's updated review:
We have been upfront and honest throughout this process, and we do not use “suspicious” language. As we’ve clearly stated, returns must go through our supplier. We do not have a warehouse, so we cannot accept a return without going through them. Additionally, your claim that we are being unresponsive is simply dishonest. You have received timely replies, including a response to your live chat inquiry today.
Regarding the product, no other customers have reported issues with its size or description. When we asked for a proper measurement, you provided an unhelpful photo using your thumb as a reference, making it difficult to assess your claim. Despite this, we initiated the return process and are waiting for the supplier’s instructions. You may not like the process, but that does not mean you get to bypass it.
We stand by our fair policies and transparent customer service. If you are serious about resolving this, we suggest waiting for the return instructions, as we have already explained.
Alex
MT
Matthew T.
Customer service was great
Emailing customer service was great. I had issues with the shipment from third party, but all parts looks good.
As of right now it is still in garage waiting for better weather and son to show up to assemble it.
Thanks
Response from Select SaunasFeb 14, 2025
Hi Matthew,
Thanks for the positive feedback! You picked a great sauna, and I'm certain you're going to love it once you have a chance to assemble. If you need anything else, you're welcome to reach out again!
Alex
DG
Douglas G.
Alex the salesman was fantastic
Alex the salesman was fantastic. He was very responsive to my calls
Response from Select SaunasFeb 14, 2025
Hi Douglas,
We appreciate your review, and I'm happy to have assisted! I hope you enjoy the sauna for years to come!
Alex
VC
Valued C.
Fast shipping
Fast shipping. Product as described
Response from Select SaunasFeb 11, 2025
Hi,
Thanks for your review! If you need anything else, you know where to find us!
Alex
LF
Lia F.
Very happy with this company.
Very happy with this company. They are so helpful with answering my questions even now that I'm in the process of building the sauna. Quick and professional responses. Bought an Allegheny sauna and I am very happy with my purchase.
Response from Select SaunasFeb 10, 2025
Hi Lia,
We really appreciate your feedback! The Allegheny is a fantastic choice, and we’re sure you’ll enjoy it for years to come. If you ever need anything, we’re just a message away. Happy sauna building!
Alex
