Select Saunas is your go-to online retail store for saunas, heaters, and sauna accessories. We offer a hand-picked selection of quality saunas to make your home spa dreams come true. Fantastic customer service, every step of the way – from pre-purchase to post-delivery, as well as remarkable products is what we pride ourselves upon. All purchases include the original manufacturer’s warranty for your peace of mind. We know shopping for a sauna can be an overwhelming and time-consuming process, which is why we're here to answer all your sauna questions and help get the best for you – our goal is to ensure the total success and ease of your home sauna purchase!
Select Saunas (selectsaunas.com) has 219 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
selectsaunas.com
Website
selectsaunas.com
Category
Wellness & Spa
Location
Casper, Wyoming
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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We ordered a Golden Design Visby hybrid sauna. Spoke with their team before and they made us aware it was out of stock and there was a 5 week lead time. We decided to place the order and Select Sauna kept us updated about once every 10 days with the ETA. Sure enough shipped after about 5 wks. Great service enjoying the sauna daily. Thank you.
Response from Select SaunasJan 15, 2025
Hi Craig,
Thank you for sharing your experience!
It’s wonderful to hear you're enjoying your Visby, that’s exactly what we love to hear.
Wishing you many years of health, relaxation, and wellness in your sauna.
Alex
MM
Mark M.
The process of purchasing the sauna to…
The process of purchasing the sauna to delivery and customer service was exceptional.
Response from Select SaunasJan 15, 2025
Hi Mark,
Thanks for your review, we're glad to hear you had a great experience!
Alex
CH
Chris
Alex at Select Saunas is the perfect…
Alex at Select Saunas is the perfect case study of the best of the best in customer service. We are so very happy with our Patterson and Huum Drop 9kW! Highly recommend you buy your sauna through Select Saunas! Alex deserves a steak dinner!
Response from Select SaunasJan 14, 2025
Hey Chris, thanks for posting such a lovely review.
You're absolutely right he does, I’ll make sure Alex gets a proper steak dinner! Enjoy the Patterson with the Drop 9 kW, that thing can certainly cook a steak if you're feeling creative. Thanks again for the fantastic review.
Christoffer & Alex
JW
Jen W.
I still haven’t received my order and I…
I still haven’t received my order and I just found out that you guys sent it to a carrier that doesn’t even ship to CA.
Response from Select SaunasJan 7, 2025
Hi Jen,
We understand your frustration and appreciate you bringing this to our attention.
To clarify, the carrier handling your order has successfully delivered thousands of shipments to California, including recent ones without issue. We've checked your tracking, and it looks like your sauna is on track for delivery within the next couple of days.
We’re committed to ensuring your order arrives smoothly and will continue to monitor it closely. Please feel free to reach out if you have any further questions or concerns - we're happy to help!
Alex
KP
Kristin P.
Great quality, slow shipping
The product is great quality, but this company is just the distributor. I’ve ordered twice and each time the shipping is very slow. It’s funny how the day after I inquire about where my order is, it ships the next day.
Response from Select SaunasJan 7, 2025
Hi Kristin,
Thank you for your feedback and for your continued business with us - we really do appreciate it!
Regarding shipping, we completely understand how important timely delivery is. As an authorized dealer, we rely on the manufacturer’s shipping schedule, and while we’re always happy to assist with updates, sending an email doesn't influence when an order ships. The timing of your inquiry and shipment was purely coincidental.
Thank you again for your support, and please feel free to reach out if you need anything further.
Alex
JD
Jill D.
Disappointed
First, the estimated shipping was not accurate and it was difficult to line up install time with people. However the major issues were the following: 1. the door was warped and therefore, would not close and stay closed against the magnetic strip. 2. The electrical components were complicated and difficult. Yes, you need an Electrician but expect that person to stay for hours. The power unit needs to be in a weather proof box. which none was supplied. The 120V for sauna lights needs to be next to the 220v for the heating unit and the control unit needs to be in a third location. Also, I ordered a second strand of sauna lights and there is no option to install that anywhere.
The barrel itself was fairly easy, the last pieces needed a table saw as the options they send didn't make the cut, literally. Overall, if you are installing yourself I would not recommend this sauna.
Response from Select SaunasJan 7, 2025
Hi Jill,
Thank you for sharing your feedback. We’re sorry to hear you’ve had challenges with your sauna. We do want to ensure you're happy with your purchase.
We’ve been in touch with the manufacturer regarding the concerns you've raised and will be reaching out to you directly to help resolve this. The sauna you purchased is actually one of our most popular models, and most customers have had a very positive experience with it, so we’re confident we can work with you to make things right.
We truly appreciate your patience and the opportunity to address these issues!
Alex
IS
Ilhan S.
Utterly unprofessional
Utterly unprofessional. They can't keep delivery dates or even reach out to communicate postponing it twice. Just get your sauna from somewhere else.
Edit: Yes, let's clarify Alex's response. I ordered the barrel sauna on December 1. Here is the information from the original email:
Almost Heaven Barrel Saunas – 1-2 weeks.
Almost Heaven Cabin Saunas – 3-6 weeks.
Almost Heaven Indoor Traditional Saunas (MTO) – 1-2 weeks.
Dundalk Leisurecraft Saunas (MTO) – 2-8 weeks.
After 10 days, I asked via email if I had gotten any shipping information. After that, Alex wrote that the delivery would be the 26th of December. Again, everyone can built their own opinion, but I have to admit: Alex is accelerating in excuses and not taking any accountability. You are a small business? So what? Care better for your customers and be transparent about delivery and delays.
Response from Select SaunasDec 30, 2024
Hi Ilhan,
We regret that your experience did not meet your expectations. However, we feel it is necessary to provide clarity on the situation.
Your order was placed during the busiest time of the year, and the estimated ship date provided was December 26th. Today is December 30th, just a few days beyond the estimate.
As a small business, we ship directly from our manufacturers and do not operate a warehouse. We're unfortunately not in control when it comes to delays like this, but we do understand that it's disappointing. We also strive to maintain communication on issues like this, but we were on a brief holiday break, which limited our response time.
We take all feedback seriously and are committed to delivering the best service possible while balancing the realities of being a small, dedicated team.
Alex
NI
Nick
Give and take
Pros: Price match and free shipping in the US whereas competitors charge $1,000+.
Cons: I bought something that was “in stock.”
It ended up being on back order for 6 weeks. I had to reach out to them to figure this out. They then sent me a few links to their T&C’s from their site with zero accountability as to above broken workflow.
Response from Select SaunasDec 30, 2024
Hi Nick,
We take customer feedback seriously, but we also feel that your review leaves out key facts that are important for a fair understanding of the situation.
When your order was placed, the sauna was listed as in stock based on the manufacturer’s inventory. We were not immediately informed of a backorder. Once we became aware of the delay, we notified you immediately, which was a few days after your order. From that point on, we communicated as best as we could and ensured the sauna shipped within the timeframe we communicated.
As a small business, we do not manage stock or shipping directly. We rely on our supplier’s information and timelines. While this occasionally results in unforeseen delays, we addressed your concerns as quickly as possible.
Regarding your request to hold the shipment, it’s important to clarify that we were only informed of your travel plans after the sauna was already en route. At that stage, coordinating storage required additional fees, as outlined in our policies. While we understand this was inconvenient, managing storage or rerouting shipments incurs costs that we cannot cover without prior arrangements. Had we been informed of your travel plans earlier, we could have worked with you to prevent this situation.
While we regret the inconvenience you experienced, I do believe we handled this as best as we could.
Alex
