Select SaunasReviews of selectsaunas.com

Response from Select SaunasMar 27, 2026

Hey there, I'm really disappointed to see this review, as I just did some investigating to find out what happened. Your call came in only about two hours ago, and it’s not always realistic to expect an immediate response within that timeframe. If we’re already assisting another customer, we can’t answer additional calls at the same time. Labeling our service as “terrible” after such a short window is quite unfair. We encourage you to look at our other reviews, which reflect the level of service we consistently provide. We can identify your order on our end and are already looking into what may have happened with the second item. In many cases, shipments are split and arrive separately. Once we get confirmation on the status, I will reach out to you. Alex

Response from Select SaunasOct 17, 2025

Hi Daniel, Thank you for taking the time to share your experience. We completely understand your frustration with the delay. While your sauna did, in fact, ship out quickly as promised, it was held up at the local carrier’s warehouse for an unusually long period, which was entirely on their end. As soon as you reported this, we reached out to SaunaLife’s shipping team (who manage the carrier) to investigate. By the time we received an update, your delivery had already been completed. If it were in our hands directly, we would have resolved this same day, but because we use our supplier’s shipping account to pass on cost savings to our customers, communication sometimes takes longer than we’d like. We’re very glad to hear everything arrived safely despite the rough crate condition, and that your heater is performing well. We’ve reported the issues with packaging, so this can be reviewed and prevented going forward. Thank you again for your patience with your order. Alex

Response from Select SaunasOct 5, 2025

Hi Mike, We completely understand how frustrating this situation must be. That said, your messages came through on a Saturday outside of our clearly stated operating days and hours, which is why you didn’t receive an immediate response. We were not ignoring you, we just weren't in the office at that time. It’s disappointing to see a review left before we had the opportunity to assist, as we take pride in resolving any issues promptly. We’ve already reached out to request photos of the sauna you received so we can work with Almost Heaven to arrange the correct replacements as soon as possible. Alex

Response from Select SaunasJun 10, 2025

Hi, Thanks for your feedback! Just to clarify, the sauna you purchased is designed to sit on your existing floor, and the separate floor kit is a free-floating lattice to allow airflow and easy cleaning underneath. If it were solid, moisture could get trapped. If slipping is an issue, a non-slip pad or minor adjustment usually helps. I do hope you've been enjoying your sauna! Alex

Response from Select SaunasFeb 27, 2025

Hi Shawn, We do appreciate your patience! I'm glad to hear that you love the sauna. As for the back-ordered pieces, the wait is almost over. Your heater and rain jacket are expected to ship in the next couple of weeks. We truly appreciate your understanding, and I'm certain this will be worth the wait! Alex

Response from Select SaunasJan 7, 2025

Hi Kristin, Thank you for your feedback and for your continued business with us - we really do appreciate it! Regarding shipping, we completely understand how important timely delivery is. As an authorized dealer, we rely on the manufacturer’s shipping schedule, and while we’re always happy to assist with updates, sending an email doesn't influence when an order ships. The timing of your inquiry and shipment was purely coincidental. Thank you again for your support, and please feel free to reach out if you need anything further. Alex

Response from Select SaunasDec 9, 2024

Hi Justin, Thank you for your feedback. We always aim to provide the best possible service, and it's disappointing to hear that your experience has been subpar. When we discussed your delivery, we explained that ensuring arrival before November 8th was not something we could guarantee due to freight timelines. To avoid hefty holding fees from the freight company, we advised holding the sauna at the warehouse until closer to your return date, November 22nd. This was agreed upon, and your sauna shipped out before this on November 21st. Once an order leaves the warehouse, delivery times are managed entirely by the freight company. While most deliveries are completed quickly, delays can sometimes occur due to factors outside of anyone’s control, such as routing schedules or capacity. We provided tracking information immediately on the 21st, and I believe your sauna has now arrived. We truly believe we went above and beyond to provide you with the best service possible. By keeping you informed, coordinating shipment times around your schedule, and making every effort to ensure your sauna arrived safely. It’s unfortunate that freight delays impacted your experience, but we hope you understand this was beyond our control. Thank you for giving us the opportunity to clarify, and we remain committed to assisting you further if needed. Alex

Response from Select SaunasOct 2, 2024

Hi Garrett, thank you for sharing your experience. Glad to hear the delivery went smoothly and you were happy with our support. I'll consult with Sunray to see what we can do to get your specific model to a higher temp, and will reach back out to you if they have any good tips! Christoffer