Select Saunas is your go-to online retail store for saunas, heaters, and sauna accessories. We offer a hand-picked selection of quality saunas to make your home spa dreams come true. Fantastic customer service, every step of the way – from pre-purchase to post-delivery, as well as remarkable products is what we pride ourselves upon. All purchases include the original manufacturer’s warranty for your peace of mind. We know shopping for a sauna can be an overwhelming and time-consuming process, which is why we're here to answer all your sauna questions and help get the best for you – our goal is to ensure the total success and ease of your home sauna purchase!
Select Saunas (selectsaunas.com) has 219 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
selectsaunas.com
Website
selectsaunas.com
Category
Wellness & Spa
Location
Casper, Wyoming
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Unpaid Affiliate Commissions and No Response to Repeated Follow-Ups
I have been waiting for my affiliate commissions from Select Saunas to be approved and paid, but despite contacting the team multiple times via email, I have received no meaningful response or resolution.
I have made several attempts to follow up and resolve this matter professionally. Unfortunately, my messages have gone unanswered, leaving me with no clear information about the status of my commissions or when I can expect payment.
As an affiliate partner, I believe timely payments and clear communication are essential to maintaining a trustworthy business relationship. It is extremely frustrating to have to send repeated follow-up emails just to get an update on commissions I have already earned.
I am asking the Select Saunas team to respond to my previous emails, review my outstanding commissions, and arrange payment as soon as possible.
I hope the team takes this feedback seriously and resolves the issue promptly. I would still welcome a professional resolution, but affiliates deserve transparency, accountability, and timely payment for their work.
NL
nathan L.
Terrible responsiveness
Terrible responsiveness. Multiple emails and multiple calls and don’t even answer their phone during normal business hours and over a week and threatening to charge back before they responded.
Response from Select SaunasDec 7, 2025
Hi Nathan,
We’re sorry to hear you feel this way, but your statements are simply not true. We did respond regarding your order, multiple times, and we have records of every interaction.
Your PA contacted us repeatedly through call and live chat, and we assisted with a status update using the tracking information that was sent to you nearly two weeks. This is the exact same tracking information that was emailed to you on November 20th.
On the day your PA asked for tracking again, we sent it directly to him via email as requested, which again we have records of. Later that same day, you emailed threatening a chargeback if you “didn’t hear about delivery,” even though the tracking details had already been sent and your PA had been advised to contact the carrier directly for delivery timing.
There was no lapse in communication, we responded every time and provided the tracking promptly, both to you and your PA. You already had full access to the tracking, and during the busiest time of the year we can’t prioritize repeated requests for the exact same information.
Carrier delays are outside anyone’s control, and the most accurate delivery updates always come directly from the carrier. We’re happy to help, but we do expect the tracking we send to be reviewed rather than asked for again and again.
Alex
SM
S.M.K.
Don't Expect Customer Service
I was excited to buy, but had a simple question about a stove before I was ready. After nearly a week of unreturned phone calls/messages, unanswered emails, and unread support chats, I went elsewhere.
Response from Select SaunasOct 18, 2025
Hi,
I'm sorry to hear about your experience. We take pride in responding promptly to all emails, calls, and chats, so it’s possible your message didn’t reach us or went to spam. I've looked at all of our open inquiries and cannot find your query.
I'd really like to help resolve this and figure out what went wrong. Please reach out to me directly at [email protected]
so I can investigate this further.
Alex
AL
Alan L.
Have been trying to to reach you to…
Have been trying to to reach you to return item
Please reach out
Response from Select SaunasJun 9, 2025
Hey Alan,
We were traveling for a supplier conference this past week - appreciate your patience. We'll sort your return out today!
- Chris
JT
Jon T.
It took way longer than it should have, but I got a nice email.
It took way longer than it should have to receive my order, and Select Saunas didn't reach out to me to let me know. I had to call which no picked or returned, I messaged which did not work, but some did return my email and was very apolgectic and explainded that my order was on back order and that they regreted not getting in touch me.
Response from Select SaunasMay 21, 2025
Hi Jon,
We're sorry to hear that you felt disappointed, but we’d like to clarify a few key points about what actually happened.
You contacted us during our lunch break, and as soon as we returned, we saw your live chat message and responded promptly. We had a full conversation with you via live chat that same day, where we looked into your order and explained that the HUUM stones were delayed due to a backorder from the manufacturer, something we unfortunately weren’t informed of ahead of time. We apologized sincerely for the lack of communication from our supplier’s side, and regret that you had to wait so long for your stones.
While we did see that you called and emailed during our break, we had a full chat about this through our live chat system shortly after you reached out, after we stepped back in. So to say that no one returned your call or responded to your messages isn’t an accurate reflection of how things unfolded.
We’re always doing our best to provide timely support, and in this case, we responded the same day you reached out, which we feel is fair and reasonable. We do regret the supplier delay and the frustration it caused, but we also want to be clear about our response time and communication.
Alex
JC
jcoce
Salt Spheres: Avoidance of return and refund customer process
Waiting for almost a week to get a return for a sauna accessory is excessive. It's still not happening. Alex is not responding promptly and should issue the return and refund for a misleading product as soon as possible. Not thrilled with this customer service, but apparently that's par for the course from reading these other reviews.
Editing added notes for Alex: Alex, the return process should not include suspicious language that makes the customer feel like you will see if the vendor "approves" of the reason for the return. The product description and photography is indeed misleading and does not represent the actual TINY product that was received. Waiting for an RMA based on your communications with a 3rd party vendor does not make sense for a sauna accessory item like this. This product needs to be returned with a full refund, end of story. I don't understand how your company is treating customers so badly and acting as if their experience with poor products is their problem, not yours.
Response from Select SaunasFeb 14, 2025
Hi Jen,
We're genuinely confused by your review. You have received responses to your emails. Your most recent message was sent outside our business hours, so it's unreasonable to expect an immediate reply.
Additionally, your return is not being delayed on our end. As we've already explained, we are waiting for an RMA from our supplier, which is standard procedure. We cannot process a return without following the correct steps, and we will update you as soon as we have confirmation. I made this clear in my last email.
Lastly, you claim the product is "misleading," yet this same item has been sold to many customers without issue. We would be happy to investigate if there were a genuine problem, but the limited information you provided, such as using your thumb as a size reference, doesn't give us much to work with.
For the record, we make a point to keep all reviews visible, even when they contain inaccurate information, such as in this case. We believe in transparency, and we trust that future customers will see the full context of this situation.
We are handling your return appropriately and within a reasonable timeframe. The size of the item does not impact the process. We will be in touch with you as soon as we hear back from our supplier, as we mentioned.
Edited for Jen's updated review:
We have been upfront and honest throughout this process, and we do not use “suspicious” language. As we’ve clearly stated, returns must go through our supplier. We do not have a warehouse, so we cannot accept a return without going through them. Additionally, your claim that we are being unresponsive is simply dishonest. You have received timely replies, including a response to your live chat inquiry today.
Regarding the product, no other customers have reported issues with its size or description. When we asked for a proper measurement, you provided an unhelpful photo using your thumb as a reference, making it difficult to assess your claim. Despite this, we initiated the return process and are waiting for the supplier’s instructions. You may not like the process, but that does not mean you get to bypass it.
We stand by our fair policies and transparent customer service. If you are serious about resolving this, we suggest waiting for the return instructions, as we have already explained.
Alex
HL
Helena La B.
Non responsive after purchase, encountered multiply issues
I regret to share my negative experience with Select Saunas company and their Sauna Life model with Huum heater. After purchasing, the company was unresponsive, making it challenging to get assistance when needed.
There were significant delays with the delivery—three weeks in total. The delivery company rescheduled three times and eventually canceled, citing that the package was too heavy for their capacity.
Once we finally received the sauna, my husband and his friend, both very capable individuals, struggled with the assembly for five days. They noted that they had never encountered such unclear instructions. After completing the assembly, we discovered that several electrical parts were missing, making the sauna unsafe to use. While it heats up, it doesn't turn off, which is alarming. A certified electrician spent eight hours trying to resolve the electrical issues and was equally baffled by the instructions.
I reached out to the company via email, phone, and messages six days ago regarding the missing pieces but have not received any response. I now have a $10,000 sauna that I cannot use. The panel is overheating, causing damage to the surrounding wood, and there’s an alert indicating a safety failure due to a missing sensor. To turn off the sauna, I have to use the circuit breaker in the garage.
I strongly advise considering other companies for such a luxury product. Customers deserve much better support and attention.
Response from Select SaunasJan 24, 2025
Hi Helena,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and appreciate the opportunity to address your concerns in detail.
First, we’d like to clarify that during the time of your purchase and initial inquiries, we were in the middle of our busiest season, including Black Friday and the subsequent days. While we were inundated with calls and messages, we made every effort to respond within a couple of days. We understand your frustration, but it’s not accurate to say we were unresponsive, we’ve consistently strived to assist you as quickly as possible given the circumstances and resources available to us as a small team.
Regarding the delivery delays, we fully acknowledge that this process did not go as smoothly as it should have. The freight company rescheduled multiple times, and while they’ve successfully handled thousands of sauna shipments in the past, their refusal to deliver due to the package's weight was highly unusual. We regret the inconvenience caused by this situation and worked diligently with our supplier to ensure the sauna eventually arrived.
Our supplier informed us that they were in direct communication with you during the delivery issues. If this wasn’t your experience, we sincerely apologize, it was our understanding that they were assisting you.
As for the missing components and electrical issues, we are actively working to resolve these matters for you. We agree that any missing components, such as a sensor, should have prevented setup until resolved for safety reasons. We communicated this to you and are in the process of addressing it.
Regarding your mention of a six-day response time, we would like to clarify the timeline. Your initial messages were sent over the weekend, and the following Monday was a federal holiday. While we missed your follow-up upon returning, it was an oversight amidst high volumes of requests. We sincerely apologize for this but feel that calling it a six-day delay is somewhat misleading.
We understand how disappointing this experience has been, and we are committed to resolving the remaining issues promptly. Customer satisfaction is our top priority, and we will continue working to make things right for you.
Alex
SE
Shane E.
Do Not Purchase from Select Sauna
Do not purchase from Select Sauna!
Purchased a Sauna from Select Sauna and started having issues from the outset.
Shipping was delayed with no updates or communication. When I reached out there was a 3-day delay in their response.
I purchased the Almost Heaven Titan Sauna. Quality of the sauna is not good. The design of the unit allows for gaps where there is heat loss all over the unit. The lighting is only provided on 5-6' section of the backrest. The glass on the front of the sauna doesn't line up or close tightly which leads to additional heat loss. The benches will barely handle 250lbs, so even though it's designed to be a 6 person sauna you won't be able to accommodate more than 3 adults at one time. I'm concerned the benches may end up breaking due to poor design and quality of material.
When I reached out to Select Sauna to discuss my concerns they simply said, "Here's the number for the manufacturer, you will need to contact them for any issues you may have." They do not stand behind the products they sell, and more importantly they don't value their customers, but instead pass the buck to others.
Response from Select SaunasJan 16, 2025
Hi Shane,
We take all feedback seriously and strive to provide exceptional service to every customer, as demonstrated by the many positive reviews we consistently receive. However, your review misrepresents the situation, and we would like to take a moment to clarify.
You reached out with concerns on December 6th, and we responded within hours of your message, not the three days you claim. We have the message history to verify this. Your sauna was shipped within the standard timeframe, with an ETA provided approximately one week after your order was placed. This is the usual amount of time it takes before we have a solid ETA, and there was no unexplained delay. If you were unhappy with the ETA at this time, you had plenty of time to cancel your order.
The Almost Heaven Titan is a high-quality sauna backed by us, as well as Almost Heaven directly. Minor adjustments during assembly can occasionally be required, so we directed you to Almost Heaven for specialized technical support. This is standard practice, as the manufacturer has the expertise and resources to assist promptly with technical matters beyond our immediate scope as a retailer.
We made every effort to assist you promptly and respectfully, offering to facilitate communication with the manufacturer if you preferred us to handle the process, despite it being a longer resolution path. We stand behind the quality of the products we sell and our commitment to excellent service.
Alex
