Select Saunas Reviews | Read Customer Reviews of selectsaunas.com

Select SaunasReviews of selectsaunas.com

4.3219 reviews
Wellness & Spa
312 West 2nd St. #3439, Casper, Wyoming

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Select Saunas

About Select Saunas

Select Saunas is your go-to online retail store for saunas, heaters, and sauna accessories. We offer a hand-picked selection of quality saunas to make your home spa dreams come true. Fantastic customer service, every step of the way – from pre-purchase to post-delivery, as well as remarkable products is what we pride ourselves upon. All purchases include the original manufacturer’s warranty for your peace of mind. We know shopping for a sauna can be an overwhelming and time-consuming process, which is why we're here to answer all your sauna questions and help get the best for you – our goal is to ensure the total success and ease of your home sauna purchase!

Select Saunas (selectsaunas.com) has 219 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.

Also known as: selectsaunas.com
Website: selectsaunas.com
Category: Wellness & Spa
Location: Casper, Wyoming
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 99% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Select Saunas reviews

219 approved reviews, newest moderated first

chris C.
Mar 9, 2025
Zero communication after purchase
Zero communication after purchase Actually no email nothing unless I called to find update. Like u said no communication I thought I was scammed that is when I keep chatting
Response from Select SaunasMar 14, 2025
Hi Chris, Thank you for your feedback. We want to clarify that our order confirmation email clearly stated an up to 8-week wait time, as your sauna was made to order. We understand that purchasing a large item can cause some anxiety, and we’re always happy to help if a customer reaches out for an update - that’s completely understandable. However, at that point, there was no need for additional communication, as your order was progressing as expected and in line with the timeline provided. We do our best to keep customers informed while ensuring timely order fulfillment, especially during busy seasons. If there’s anything more you feel we could improve, we’re always open to hearing your thoughts. Alex
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Tara V.
Mar 6, 2025
Select Saunas was very helpful in the…
Select Saunas was very helpful in the information they provided prior to purchase. Once purchased they emailed with multiple updates and provided information to track package as needed! Great experience
Response from Select SaunasMar 6, 2025
Hi Tara, Thank you for your kind words! Enjoy your sauna, and let us know if you ever need anything! Alex
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Sam C.
Mar 6, 2025
Advertised lead time was 2 months…
Advertised lead time was 2 months shorter than actual. No accurate estimate of actual delivery was given, 3 times the rescheduled date was incorrect. When the sauna finally came it did not have the wifi enabled controller and I had to go through harvia technical support to get fixed. The almost heaven spectacle base is a bit too flimsy to support the glass door at it doesn't have a base brace on the front. I added a floor to give it the support needed and prevent glass misalignment
Response from Select SaunasMar 6, 2025
Hi Sam, Thank you for sharing your experience! We sincerely apologize for the delays and any frustration they caused. The lead time was based on the estimate provided by the manufacturer, but due to an exceptionally high demand during the Holiday Season, production times extended beyond what we were initially told. Additionally, the rescheduled delivery dates were unfortunately impacted by severe weather conditions, which made it unsafe for the carrier to proceed as planned. Regarding the heater issue, we’re very sorry for the inconvenience. It looks like there was an error in packing, and while we’re glad to hear it's been resolved, we know this isn’t the experience you expected. We also appreciate your feedback on the Almost Heaven Spectacle base as well - we typically receive very positive reviews on their craftsmanship, but we’ll certainly pass along your input to the manufacturer. We truly appreciate your patience throughout this process and would like to thank you for choosing us. If there’s anything else we can do to help, please don’t hesitate to reach out. Alex
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Shawn L.
Feb 25, 2025
Should be 5 stars
The Sauna looks great, it was simple to construct and the design is beautiful. I would give it 5 stars if my order was shipped complete. I am still waiting on my heater and rain cover which are both on back order. It’s been almost three months.
Response from Select SaunasFeb 27, 2025
Hi Shawn, We do appreciate your patience! I'm glad to hear that you love the sauna. As for the back-ordered pieces, the wait is almost over. Your heater and rain jacket are expected to ship in the next couple of weeks. We truly appreciate your understanding, and I'm certain this will be worth the wait! Alex
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Kim M.
Feb 22, 2025
Wonderful!
Wonderful!! My husband and I were able to easily assemble the sauna. It works perfectly!! So relaxing and easy to use!! Added to our daily wellness routine!
Response from Select SaunasFeb 22, 2025
Hi Kim, Thank you for your review! Glad to hear you and your husband had an easy time getting the sauna set up and that it’s become part of your daily routine. Nothing makes us happier than knowing our customers are getting to relax and enjoy the health benefits that a sauna brings. Thanks again for the support - it truly means a lot! Alex
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Jonah T.
Feb 20, 2025
Great experience from first inquiry…
Great experience from first inquiry to the shipping process. We feel the service matched the price tag. The hot tub we purchased has been a dream, especially on chilly winter evenings! There's nothing better than relaxing outside under the stars with a glass of wine.
Response from Select SaunasFeb 20, 2025
Hi Jonah, We're glad to hear you had a great experience and that your hot tub is making those chilly evenings even better. Appreciate your support, and enjoy the relaxation! Alex
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Popsx
Feb 19, 2025
Loved it
Website was easy to navigate. Product quality is great and the shipping was timely. Very satisfied.
Response from Select SaunasFeb 20, 2025
Hi, Great to hear you had a smooth experience! We appreciate your support! Alex
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Timothy
Feb 19, 2025
Overall good experience
Needed an accessory. Select Sauna had it in stock and for a good price. Delivery was as promised. I would use Select Sauna again.
Response from Select SaunasFeb 20, 2025
Hi Timothy, Glad we could help you find what you needed! We appreciate your support and look forward to serving you again in the future. Alex
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