See's CandiesReviews of sees.com

I don't really eat candy anymore, but when I do its See's. I am so disappointed in the company. I know prices are going up but $32 a pound?!! This is almost rare gem prices. I only eat a few varieties that they sell. I wish I could count on not being robbed for a few pieces of delicious candy. Mostly, I have had a good experience with the quality. There have only been a couple of times when the candy tasted a little stale. I went to the downtown San Francisco location to get what little I could afford and a very rude woman with ratty, multi-colored hair "helped me". I have never had such an unpleasant experience at any other location in the 40 years I have indulged in this company. Please get these prices and the weird looking/acting employees in order or I will have to give you up.

Purchased an assorted box for my wife as she has to eat gluten free. Very poor quality and tasted stale…will never buy again…. Could have bought a box of Snickers for about the same price and they are gluten free too. I really don’t appreciate being ripped off! No I do not want to change my review! Sees candy you have all my info and you know how to reach me.very lack luster response ….send me a check for what I paid and I will send you back the remaining candy!

The exterior is Awful, don't buy it. It costs over $7 and is not worth the taste. The interior is good - walnuts with cream, but the exterior is mushy, and too sweet. The picture on the box doesn't match the actual product. The picture looks like a chocolate exterior, but in actuality it is a dusty combination of horrible ingredients. I fell for it and bought it because I read it had walnuts. That part was OK - but getting to it from the exterior dusty coating --- yuck yuck. Why would I punish myself to pay over $7 for a dusty yucky exterior. Don't buy it!!!

I purchased an e gift card for my grand daughters from Sees Candy online on 2/7/2024. They used it ONCE on 2/8/2024 and had a remaining balance of $106.00. On 2/11/2024 they went to a Sees store and had picked out additional candies but when they got to the counter, they were told that there was a ZERO balance. They did not use this left over $106.00 dollars. My son and I both filed claims with sees 3rd party vendor ‘buyatab’ and made phone calls. Nothing was ever done and we both kept being told that it takes 24 to 48 hours to resolve. We just kept getting the run around and our follow up emails kept generating new case numbers. What a joke. I also contacted Sees corporation and was told to contact their 3rd party vendor ‘buyatab’. What a joke. No one ever explained what happened to their $106.00 balance and they didn’t seem to care. Nor did Sees. This is not the customer service that I expected from such a well respected company that I remembered from the past. My grand daughters were embarrassed and humiliated in the store when they were told that there was nothing left on their e-card. This was in the sees candy shop in front of other customers and for a teenager and preteen they were devastated. I called my bank’s fraud department after a week of being given the run around and they are investigating the incident. I am so angry about this situation and lack of customer service from Sees and their 3rd party vendor ‘buyatab’. I would have rated them ZERO if I could have. VLL

This is the worst tasting chocolate creams I've ever had. I ordered the Raspberry hearts and the packaging was so bad that they were smashed inside the box and what wasn't smashed was loose. But they taste terrible. Secondly, I paid for a $32 box of assorted cremes. Awful. What a waste of $64 for this order. I don't recommend their chocolate at all. Wish I had checked Trustpilot before ordering from this place.

See’s candy WAS the best chocolate ever especially for the price, hand picked and wrapped. Now at $32 a pound, chocolates are mostly fillings with a thin coat of what dies nort seem to be Guittard chocolate anymore! Very disappointing with this stellar institution going just for profits. Will buy hershey’ s in a bag from now on for a fourth if the price. Sad reviewer here. Been eating See’s for over 50 years.

Overall, I love Sees Chocolates, but I was thoroughly underwhelmed by their hot cocao mix. I was expecting to be blown away (an expectation based upon the exorbitant price and the quality of their chocolates) but found that a generic brand hot chocolate mix at the local grocery store was as good.

As a customer of See's Candy for over 50 years, I am seriously disappointed with service this holiday season. I placed an order on Nov 30 for delivery Dec 12-16. When it hadn't shipped by Dec 12 I called customer service. I was told there was a delay and they processed a duplicate complimentary order for delivery on Dec 14. When it wasn't received by Dec 17 I called again. This time they processed a second complimentary order for delivery on Dec 19. The See's web site indicates the Dec 12 order has shipped but never picked up by UPS. Both the Nov 30 and Dec 17 orders were received on Dec 22, too late for delivery to the businesses we had ordered for as holiday gifts. They were delivered after the New Year arrived. On Jan 2, I sent a letter to the CEO which included my address, phone number and e-mail. No response to date. While the CSR's tried to solve the issue, the shipping department is out of control and needs to be fixed. Without a good explanation from See's there will be no 51st year of eating their candy. See's replied on Jan 12 asking for personal contact info so they could address the problem. I provided the info right away but have heard nothing. They are now down to a half star in my book.