See's CandiesReviews of sees.com

I recently purchased Sees candy after not shopping there for two years. It is definitely not the same recipe that they started out with and it is more expensive. Will not buy from Sees again. I’d rather buy from Godiva chocolates or somewhere else where I know that I’m getting quality product and not a water down version of what was once a great candy

I have loved Sees Candies for over 10 years now. Every once in a while I like to treat myself to a box of chocolates and I did that today. Well first off the candy sizes have shrunk and the amount they give you has shrunk and the price has increased. Also the taste is so poor now this used to be my absolute favorite candy and now it’s no better than Snickers. I was trying to Google and see what happened like did they recently become public did a large corporation buy them. I’m trying to understand why the quality is so bad. Even during Covid the quality did not waiver..

I received my order yesterday, and I’m very disappointed. I’ve been a customer for many years, since I lived in Denver and could shop in person. I’ve told everyone that sees is the best chocolate ever. Not any more. I bought a bag of chocolate balls in Halloween wrap. They’re no better than Hershey’s. There’s no vanilla in them, only vanillin, and they have an awful aftertaste. But the biggest disappointment was my 2-pound assortment. A couple of flavors were incorrect. And the quality is not the same as it was. I don’t know if the vanillin has increased or the chocolates are stale or there’s some other problem. This was a special reward to myself for surviving open heart surgery. I’m just crushed.

Website indicates orders will ship within 48 hours, except orders received Wednesday or later will ship the following Monday. I ordered on Monday and expected my order would ship that week. It did not. It took eight days to "process" and now they are forecasting a full week in shipping. UPDATE AFTER See's RESPONCE: See's indicated that the order was received in mid-October just as they were changing over their shipping from warm weather shipping to regular cold weather shipping. They offered to send a letter directly to the gift recipient to take responsibility for the delay and take other steps to make amends. In reviewing my account record, I saw that I had ordered from See's 48 times since 2020 without an incident like this, so I guess, particularly given their efforts to make it right, I should be more generous in my assessment of their performance.

I ordered a box of chocolates for my best friend’s mom and it was delivered with the ice packs boiling and the chocolate completely melted four days after the delivery date so it was sitting in the truck. So they said that they’re going to have the chocolates re-delivered and that they will be there on Monday. Yesterday was Monday. They weren’t there. I called the lady. She didn’t even wanna give me a refund. She said she has to get the chocolate rerouted back to her, and then my refund will be given to me and 7 to 10 business days. It’s absolutely ridiculous. I’ve never had to deal with these things so incompetent and unprofessional before I canceled my monthly subscription I’m so completely done with customer service.

I called after your email - to discuss a resolve. Customer service only offered an apology and to cancel this very late reorder in order to get our refund. We had been long time fans of See's and their candy offerings. In the email .. It sounds like a play on words. (A complementary replacement- at no (extra) charge after we paid for candy that was shown as delivered on your site ... but UPS never received the package - (See’s you all missed the mark) which caused us to miss giving someone special a See's gift. Because we thought highly of Sees until now. I am not sure how an order can be a complementary replacement an order we that I paid for and waited and waited for with no track until the date passed. This is not a favorable remedy being a loyal customer for years - encouraging and buying (year around- major holidays visiting your kios) - and stores during holiday in person, mail orders, all year and seasons along with my coworkers, civic groups, friends and family. Just not good customer service at all to inconvenience your customers and then offer to let them pay the full price for over one week later. Disappointed

I have always loved Ses's candy. It is top notch. Been ordering this chocolate for over 20 years for different business functions. The last few years I've order for myself and let me tell you that for the prices they charge the quality if the candy is poor. The sizes of the candy has decreased dramatically. If you're going to raise prices you should not take away from the quality. The candy is no longer the same. The chocolate has a stale taste and white markings on the chocolate. In my opinion See's quality standards have gone down but prices keep going up. Look for a new company for chocolate.

Staff was awesome, I bought over $200 worth of Easter chocolate. I just ate a bordeaux egg, this was not bordeaux, it was some discusting marshmello cream, I am so disaporinted! Regarding old stale candy reviews, I used to order for my clients on line. Chocolate was stale . See's sent out a new order, however, it was Christmas and the rest is clear. Just opened a small foil Easter egg, foil was sticking to the egg, lo and behold, egg has white spots. Shame on you Warren!