See's CandiesReviews of sees.com

I paid for expedited shipping, but order hasn’t even arrived as promised. What a hassle to even contact See’s to check on status. Then, when I left a message, the response was “we can’t promise a response to your concerns”. Well, I can promise that this is the last time I’m ordering and will not recommend to others.

I placed an order 12/8 that still hasn't shipped and it's 12/22. I've ordered Sees for Xmas for years and the service is worse every year. I won't bother anymore. I can't even get a response from them

Order not received -- See's blames UPS, and UPS blames See's. Called customer service twice and was assured the tracking info was delayed but order was on its way. But UPS says the label was created & product never received from See's. Whatever. Huge disappointment. Lost a lifelong customer. These were supposed to be gifts. UPDATE: Got an email thru Trust Pilot requesting info, which I provided (full contact info, order #, etc.). No further response. I assume See's corporate only works to restore confidence & good feelings M-F. Fine normally, but given the holidays and urgent nature... not acceptable. I called a 3rd time Xmas eve and asked to cancel altogether & just get my money back. I have no doubt my order was never even made let alone shipped, so... I was told they have to wait because there's another refund pending (I had to inform them it was for the expedited shipping I'd paid for & they offered to refund on call #2); they can't refund my whole order until the shipping refund clears, which takes up to 14 days. Geeeeeeez. After that, I was told to call back again (call #4) to make sure the order refund was processed. At one point, someone offered a $25 credit....ummm...for what? Cute they think I'll ever place another order in the future lol. At least the people I spoke to were nice and said they were sorry. Not helpful at all, but sorry. I think their talents would be better served working at a better company.

See’s Candies is great company to purchase corporate gifts from when you want to learn at the last minute that you will not be getting what you ordered and will not be getting a refund until after it’s too late to find another option for holiday gifts. We placed a corporate order on 9/15. On 11/20, the day of delivery, we learn that not only was the driver not going to arrive in time but also that the chocolate was left in an unrefrigerated truck for several days in the hot Florida weather prior to the driver being able to drive down to our location. We spoke with a supervisor named Julie who instructed us that our only option was to accept the delivery and tell her none of the chocolate was melted. For context, a truck can reach between 130-150 degrees Fahrenheit, so after a few days there was basically no chance they hadn’t melted. As these were gifts, it was not feasible to unwrap and check each one. Later, she called us back to tell us we could refuse the delivery and receive a refund. We refused the delivery and waited the 7-10 business days that Julie said it would take but never received a refund. When we called to check on the refund, we spoke with another supervisor named Theresa who was extraordinarily kind. She told us that Julie left a note that said she was unable to get in contact with us to see if we wanted a refund or a new delivery. Additionally, although they had record that we refused the delivery, they could not locate the chocolate. We reiterated our request for a refund and waited again before finally disputing the charge on 12/14, about a month after the delivery should have been made and three months after we placed the initial order. Only yesterday did we receive an email from Theresa letting us know they finally found the chocolate and could submit for my refund. I feel like if you have record that we refused the delivery, your team misplacing the order afterwards should not prevent you from initiating a refund. I had neither the chocolate nor the funds just before the holidays and very little time to put together new gifts for our clients. I appreciate Theresa’s attention and help, but overall, this was a very disappointing experience. I will be closing my personal and corporate See’s account and making sure our company does no further business with them in the future.

ordered box of see`s for a friend in florida 12/04/2023 still no delivery....called the 4 times and 4 times said it was on it`s way.i think 17 days is enough time.the customer service is awfull.wonder how many others are getting screwed .make that 5 times .now told the candy is in jacksoville a couple of days ago.can`t imagen the condition after 21 days. why not admit you have no idea where my order is and refund my wifes purcase.

I want to say how disappointed I am in the Sees Advent Calendar. The quality of the box was poor, seemed cheap and the back fell apart several times and all the candy fell out. Secondly, the actual candies in the calendar were probably the cheapest, most boring candy that Sees makes. The thing I love most about Sees is the variety and interesting delicious flavors of the chocolates, none of which were included. How disappointing. Will not be buying one again.

Sees Store 132 1127 Wilshire Blvd in SantaMonica is THE VERY BEST! I visited it a few months ago and although I live a while away I persuaded my husband that THIS was the place I wanted to spend money on yummy chocs this Christmas! The staff are all so friendly and helpful and fun, they make shopping for Chocolate even more of a joy than it would be normally. I love them. THANK YOU and happy Christmas 🎄🌺🥰

I’d never had See’s chocolates before, and I love premium confections. I must say I was a little disappointed from the start. I bought truffles, assorted creams and peanut brittle. The brittle tasted as though it was over-heated, more carmelized than a brittle should be. I haven’t tried the creams yet, but the truffles I tried were what I’d call creams. They weren’t melt in your mouth style truffles I love. I’m hoping I like the rest of the order, but I’m disappointed in what I’ve tried so far.