See's CandiesReviews of sees.com

I have never been so disappointed with See's Candies as I am today. I ordered almost $100 in chocolate on April 10. I had free shipping but because it is during the hot months I paid over $25 for shipping My credit card was charged April 11. It was to be delivered April 15th. It is now the 17th and no chocolate. To make matters worse I emailed Wednesday and Thursday. I tried calling the customer service phone number and it takes the order number and starts to tell me let me check and then switches to saying I'm sorry we are temporary closed. I have tried calling several times a day to hear the same message. I also tried calling a store in Los Angeles to be told they couldn't help me and just gave me the same customer service number I have been calling. They have truly lost my business. The sad part is I love See's. I'm Very angry, frustrated, disappointed and will continue to let my experience be known. I have to say that I am impressed. I received a phone call and I explained what I had gone through and he offered to make it right which he did do. He refunded my shipping and provided a gift card and ask me to try again and I assured him that I would. Thank you See's for making it right.

The candies taste fine and make wonderful gifts. I just bought &200 worth of candy and they still nickel and dims you charging for gift bag and bows.

Update: See’s responded and recognized issue with web ordering, offering to add a prompt. They were not able to amend my original order but did expedite a replacement order which was received 11/25. Thank you See’s. Original posting: I ordered chocolate turkeys for my sister’s family. 7 dark chocolate and 3 milk chocolate. I selected delivery for 11/25. Website let me know that if I added $5 more, I would get free shipping. I added another turkey. It was not until I received my order confirmation that I was made aware that the delivery date had now changed to 12/1 - 12/3. I immediately sent an email and an online inquiry to change/expedite. An email response indicated that it was too late to make a change as the order had already been processed but I could call the “Candy Concierge”. I did, only to be told the same thing. Who wants chocolate turkeys after Thanksgiving? They were meant to be for my sister’s dinner table. And what system cannot make an order change immediately after an order submission? I am VERY disappointed and will never do online business with See’s Candies again.

I made an effort and Sees made good after the most recent update of my review. I'm glad because I would like to continue doing business with them.

Website indicates orders will ship within 48 hours, except orders received Wednesday or later will ship the following Monday. I ordered on Monday and expected my order would ship that week. It did not. It took eight days to "process" and now they are forecasting a full week in shipping. UPDATE AFTER See's RESPONCE: See's indicated that the order was received in mid-October just as they were changing over their shipping from warm weather shipping to regular cold weather shipping. They offered to send a letter directly to the gift recipient to take responsibility for the delay and take other steps to make amends. In reviewing my account record, I saw that I had ordered from See's 48 times since 2020 without an incident like this, so I guess, particularly given their efforts to make it right, I should be more generous in my assessment of their performance.

Overall, I love Sees Chocolates, but I was thoroughly underwhelmed by their hot cocao mix. I was expecting to be blown away (an expectation based upon the exorbitant price and the quality of their chocolates) but found that a generic brand hot chocolate mix at the local grocery store was as good.

I consider See's candies the best in the USA. I have been a customer for decades. This year, I ordered all dark almond nougat....2 pounds of it! I have discovered that not all nougats are equal. The ones without the "backbone" markings, have maybe one almond while those with the "backbone" have around 5. I feel paying full price, I should get the full deal. Is this a new policy?

I am especially fond of the amazing walnut bars but for crying out loud if you’re going to charge $17 for eight pieces of candy don’t give us artificial flavor like vanillin- pony up for the vanilla for God sakes otherwise you’re just making us suckers. I’m so angry since I discovered this, that I have a very poor opinion of Sees now.