Securus Contact SystemsReviews of securuscontactsystems.com

This company ripped me off , I cancelled on November 3 rd , after 30 days charged me again , I called on dec 3 rd they said you account is cancelled. Its 2020 now Jan 3 rd they charged again. Funny thing is that they are say , conversation was never recorded about cancelation , but I got email saying its cancelled , and after 60 days they charged again . They also pretend they dont know you even after entering company name. They dont return calls when they promise either. This is all true, I swear to God . Do not give penny to this company please .

We have used Securus Contact Systems for 1 1/2 years and have been very pleased with their service. Customer Happiness reps have always been kind, courteous, professional and very accommodating. Those answering the phone are professional and obtain the necessary information we need to address the calls.

This company ripped me off. My account was never completely set up, and they never answered a single call for me. They did however bill me over $500, for services NOT rendered, and have refused to reimburse me. Don't do business with these guys.

Service has been exactly as described! Couldn’t be more pleased.

So I had Secure Service for about 3 years and within those 3 years, I've had a lot of problems. I've had an appointment scheduled for the wrong day at the wrong time or for the wrong person. I've gotten a bad Google review based on scheduling, whoever answered the phone scheduling an appointment for the previous day. I went back and listen to a lot of the conversations and it all boils down to I believe inexperience. When you get secure service you're getting a hundred different people answering the phone for you so you never know what's going to happen. In the event that a customer calls back, they never know whom they spoke to previously. Anyhow after I got the last Google one-star review based on a missed appointment that never made it into my calendar I decided to go with someone else. When I talk to the Secure Sevice happiness department about the one-star Google review they basically said sorry and that was it. Once I canceled my secure service contract they decided that they were still going to Bill me for another month after I just canceled their service even though there was nothing to charge me for. One last thing in between, they up charged my cost per minute by half and I never noticed it, they just kind of threw that info in with a bill. If you made it to the bottom of this you might want to consider going with someone else.

I used this service for a year. They never handled a call from me, so I cancelled the service. Then they billed me a month later saying that they needed 30 days to cancel in writing. I emailed them 11/5/19 they billed me 12/5/19 that is 30 days. STAY AWAY!!!

These guys have been great. Never have to worry about a lead being missed. Very consistent and take direction well.

We were looking for a phone service to catch the extra calls while we were on the phone already so our customers talked to a person and not our voice mails. They take down the information we asked them to gather and they try to transfer the customer through to us using the list we made when we first set up our account with them. It makes it really easy to call customers back and if they reach us they make the transfer very smooth. They are always willing to help with any updates and questions our company has as well. They sound very kind over the phone which is what we wanted for our customers.