Securus Contact SystemsReviews of securuscontactsystems.com

The call team seems to be inexperienced and uneducated about the businesses they are taking call for. The customer happiness person actually hung up on me today. Very unprofessional. I do not recommend this company at all

Great service. It has helped my business grow.

Great sales team. They will make you feel good, comfortable, and will get your credit card information. But .... Worth Customer Service Ever! Especially Mikki from their "Customer Happiness" team. Absolutely non-professional and useless. Try to find another provider. ------- Update to reply: My credit card was charged $598 for a service that was never provided because it was never property setup up. When I called to set up the service my call was transferred to a "Customer Happiness" specialist Micky, the guy start fighting with me for $100 acting as a Debt Collector. What a joke! I was forced to cancel the service and to ask for refund. Wrong place. Wrong people. $600 out of packet paid. 0 service received. Bad experience. Be aware! But their reply call it a fair offer . :) WOW

I have owned a Servpro Franchise for 15 years. We did not have Securus when we started in 2005 but when we were unsatisfied with our previous answering service we gave Securus a try. Since we gave Securus our business, I have never had an issue with any calls we received from our customers who call after hours. Being able to have text message and email alerts come to our phone immediately insures that we never miss a call, never have issues with inncorect information and are able to contact those customers who call after hours back within minutes. The staff and operators at Securus are polite to my staff and my customers as well and represent my company to callers in a professional and friendly manner. Securus provides the best after hours answering service I've experienced.

I'm Owner/Office Manager of a private construction company in CO. We get calls from Clients wanting us to fix their railroad tracks. Normally the service is provided on a bid basis, sometimes we get calls for emergency work that are billed hourly. We aren't typical Home or Building Repair Contractor that Clients call in for Service Calls and scheduled. So I had to somewhat Customize my message taking with Securus asking them not to get too much into Service Calls, but only to get basic Caller info--name, phone, brief message. This seems to be going well. I only use Securs when Im unavail i office or miss calls. This part is going great. So far I believe they've gotten every call Ive missed, and this gives me peace of mind that Im not missing any calls which is the reason I signed up with Securus. My message from them get to me quickly and in both email and text which is convenient and useful. Ty.

This service is Great! It was been wonderful for my company, way to help companies out, provide a service that they really need thank you Securus!

This company called my place of business to tell us about their services, which is fine. But first, they lied to the receptionist and said they'd spoken with me recently (we record calls). When I got on the phone, I questioned that fact and was told they didn't tell the receptionist they'd spoken with me. Then, I pulled the phone number and tried to return the call. A lady answered, confused, and explained the number was her own personal cell phone and she hadn't called me. They called again (another number we have) about 10 minutes later and I spoke with the same rep again. I confronted him and he didn't deny it for a second. So they lie and spoof their numbers, which tells me 100% to NEVER deal with these folks. It's also telling that they don't allow reviews on Google or Facebook.

I have had great success with this company to handle my phone calls when I am tied up on a job or will be out of my phone service area for a few hours or days. They send an email with the customer details to my inbox and I have the ability to prioritize return calls when I can get back to them. They have helped retain customers in this way when they would otherwise just get a voicemail. I have had several customers commend me on my phone service being very courteous and professional. They fit my needs to a tee at this point in my business. Great job! Scott. Veterans Plumbing Corp.