Securus Contact SystemsReviews of securuscontactsystems.com

Pretty expensive but the service is good. I have had two customers complain that the lady answering was rude and cut them off by hanging up on them! Other than the price and them two complaints everything has been pretty good. They text me and email me my calls and are very consistent.

Securus takes calls for our Plumbing and Heating company and we are very thankful to have them! The reps are always helpful and ready to take our calls. Jen and Mikki are always helpful and ready to assist at anytime. I would recommend Securus to any busy business!

Micky in customer service has been great! Thanks for all your help!

Securus' personnel are very polite and proficient with clients. I really like the real time text and emails when call come in. I would highly recommend this company.

great service, easy to work with and staff does a great job getting calls to us

My customers and others have complemented me on their answering service skills. Everyone including me has been very impressed and pleased. I have been very satisfied except they do have some issues on the customer service end. It took over a month to resolve a billing issue and multiple phone calls and e-mails. However the resolution was to my complete satisfaction.

I'm Owner/Office Manager of a private construction company in CO. We get calls from Clients wanting us to fix their railroad tracks. Normally the service is provided on a bid basis, sometimes we get calls for emergency work that are billed hourly. We aren't typical Home or Building Repair Contractor that Clients call in for Service Calls and scheduled. So I had to somewhat Customize my message taking with Securus asking them not to get too much into Service Calls, but only to get basic Caller info--name, phone, brief message. This seems to be going well. I only use Securs when Im unavail i office or miss calls. This part is going great. So far I believe they've gotten every call Ive missed, and this gives me peace of mind that Im not missing any calls which is the reason I signed up with Securus. My message from them get to me quickly and in both email and text which is convenient and useful. Ty.

We found Securus through our carpet cleaning vendor. We are a property management company and it cost our small company too much to pay staff to be on-call after hours. This service has allowed us to have all emergency calls answered so our tenants hear a voice instead of voicemail. The important pieces are to make sure Securus has our updated vendor contacts for certain categories and to make sure the scripts are accurate. I have appreciated the thoughtfulness and helpfulness if we have had any issues with calls not being handled correctly. Usually, it was a script issue.