Securus Contact SystemsReviews of securuscontactsystems.com

SECURUS IS A RIP OFF AND THEY WILL SCAM YOU! I HATE THE FACT THAT THERE IS NO REFUNDS FOR THE SERVICES THAT WERE NOT RECEIVED FOR ME AND THEY ALWAYS PUT A NON ENGLISH SPEAKING REPRESENTATIVE ON THE PHONE TO HELP ME IN WHICH THEY NEVER HELP RESOLVE THE ISSUE

They are licensed rip off artists by the state.

Securus sucks I miss the prison using ICS solutions.. I heard it cost them less money to use this company. Like usual , you get what you pay for! Crap connection, constant call drops, massive amounts of network issues and the customer service is a JOKE.. Today, I call because I was trying to figure out why my text connect was blocked.I asked , was it on the facility side. The lady refused to answer my question and told me that's all she could tell me , is that I was unable to remove the block. I\nFinally had to call into the prison to resolve the issue.So I don't know what the point of their customer service line is.If they can't do ANYTHING. my time is precious and I wasted twenty minutes of my life on the phone with these people today and who knows how many other times these past almost two years that i've had to deal with these people. I'm sorry.\nFor any of you that have to go through this with your incarcerated loved one and I pray they all get out soon so that you don't have to deal with this lame company , I don't even know how they're open.. Oh yes , I know how the department of corrections is funding them because they'd rather pay for cheap crappy service as If we aren't paying enough already for Calls video visits, text messaging, e messaging and commissary prices. There are UNBELIEVABLE! I WILL BE CALLING THE GOVERNOR'S OFFICE TOMORROW IN REGARDS TO THIS COMPANY

This company is absolutely awful. The system is a disaster of confusion and there's no one to talk to. Supposedly they are available 24/7 and it said that my wait time is 5 minutes but I HAVE BEEN ON HOLD FOR AN HOUR!!!! Just awful. Nothing good to say at all.

I will Give ZERO star to Securus...many issues with their service..First of all customer service pick up call after about 40 minutes to 1 hour...then...they really cant help. For example they cant take new credit card..or fix issue with old credit card..online account system sicks..that is why I had to call now they say USE MONEY GRAM to send them deposit..but I am in Canada ..and Canadian cant make account on Moneygram...Crappy company..greedy and puzzling ..they themselves dont know how my credit card block be fixed...suggesting non sense when I cant make Moneygram account....then how the hell I will fix the issue? Making new account they say NO...no work around..but then why the hell they dont have a solution which is real ..???? Why? This company should be shut down by US Court system ASAP.

This company is GREEDY! When you buy stamps you can only use the stamps at the facility your person's at... if they move that person you have to buy them all over again! the other ones are just wasted, which I think is a crock of b*******. That's okay they're going to go straight to hell

They should be locked up/held accountable for making people pay for service that they don't provide..it's theft by deception

You canNOT get in touch with them for help resolving issues. They do not reply to emails and there is no phone number.