Securus Contact SystemsSecurus Contact Systems knows people. Our innovative proprietary technology and live receptionists will helpyour business grow and succeed. SCS creates exceptional connections with your customers and trustworthyimpressions with each interaction.
Securus Contact Systems (securuscontactsystems.com) has 237 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Sales & Marketing · Wilmington, Delaware
Excellent
Sales & Marketing · Walnut, California
Excellent
Sales & Marketing · Minneapolis, Minnesota
Excellent
Sales & Marketing · New York, New York
Excellent
237 approved reviews, newest moderated first
David M.
We are very happy with the answering service. Setup was seamless and calls were coming in via text pre-screened for faster follow up.
Response from Securus Contact SystemsNov 24, 2020
Hello David, We are grateful that you have taken the time to review our services! Feedback , like yours, is very important! Please do not hesitate to let us know if you ever have any questions or concerns! Have a wonderful day!
Aaron A.
This company has taken over a $1000 out of my account. I Speak to my love one maybe 1 to 2 times a day on average. Max 3 times A-day and I am being charged 14 to 19 times in A-day. Same transaction being duplicated or tripled. I cannot get a hold of a live person in customer service instead they want me to fill out a form with 3 disputes on it. well my disputes are every single day. multiple transactions over the last 3 months. I feel horrible because I want to stop all calls from coming in. Which is not my loved ones fault. Why should he go with out. So instead I have to pay twice as much to talk to mine. I will continue to write reviews. trying to reach anyone about my account. If anyone could help that would be more than appreciated.
Response from Securus Contact SystemsNov 24, 2020
Hello Aaron. We are deeply sorry to hear about your circumstances. I do want to let you know that we are in no way affiliated with Securus Technologies regarding inmate calls. After looking online, for you, I was able to retrieve the following information, in order to address your concerns with Securus Technologies: https://securus.custhelp.com/app/ask MAIN SUPPORT LINE 24×7 365 days a year Calling from mobile device 972-734-1111 I hope this helps, and again, I am sorry that we are unable to assist you, as we have no affiliation with Securus Technologies.
T. G.
Abby has been a great help and always staying on top of things to ensure our clients that call through are always treated kindly
Response from Securus Contact SystemsNov 24, 2020
Hello! Thank you, so very much, for taking the time to review our services! Abby is an amazing asset to our team and we love hearing feedback, like yours! We appreciate your business, and please reach out if you ever have any questions or concerns! Thank you, again!
Chris E.
Wish I would have hired this company a long time ago, Don’t miss calls anyone, Very professional.
Response from Securus Contact SystemsNov 17, 2020
Hello Chris! We appreciate you , taking the time, to give us your feedback! Please let us know if you ever have any questions or concerns!
Casey R.
Great customer service. We enjoy working with the account handler, Jennifer. -Servpro of Columbus
Response from Securus Contact SystemsNov 12, 2020
Hello Casey! Thank you for taking the time to leave us a review. It has been a pleasure working with your company, and your customers. We appreciate you and your business!
Chris C.
Absolutely outstanding company. From the sales process to the onboarding process to the support, they are honestly a STAND UP company with a staff that goes above and beyond and really pays attention to detail. I have worked with many companies in my life but everyone who works here seems to really enjoy it and it shows. I could not be happier with the way things are going with them, A+++++++++++
Response from Securus Contact SystemsNov 12, 2020
Hello Chris! We are so grateful that you left us such an awesome review of our services! You have been a pleasure to work with, and we look forward to providing you and your customers the very best time and dedication deserved! We appreciate you!
garth N.
I have tried this service previously and had to cancel. However resigned up and am currently using them. I'm getting great reviews from clients saying ”wow did you hire a receptionists?”
Response from Securus Contact SystemsNov 10, 2020
Hello Garth. Thank you for the amazing review! We are happy that you decided to utilize our services again. Please do not hesitate to let us know if you ever have any questions or concerns! We appreciate your business!
Rick N.
We have been using SECURUS for 2 years now with great success. We are a small company who can't afford to miss a call from a customer. The service is much less expensive than hiring even 1 person to answer the phones. All our customers comment on how nice the girls answering the phone are.