comGatewayReviews of secure.comgateway.com

Great customer service experience provided by Kim, who patiently listen to my issue regarding my packages at CGW. Kim was able to resolve them quickly, I’m super pleased with the resolution. Do give CGW a try if you are looking for a freight forwarder...

I'm not sure how did comGateway had less than 5 star ratings, but i do want to share my experience with comGateway customer service. I bought maybe around 10 items from Amazon and used comGateway as my shipping provider. Never did i realised that the shipping address at comGateway had changed. I had contacted the customer service and this is the part of the response i received, "We would like to inform that comGateway made pre-arrangement with couriers to reroute packages addressed to our old facility to the new one". They had done an excellent job to provide after-service help to customers like us. I had some bad experienced with other shipping provider and they do not care about their customers. One of my friend had shipped over to Singapore but she inputted the wrong shipping address. All i had from their customer service was, i had to find the package myself and retrieve back myself. Coming back to comGateway, I had been with comGateway from maybe around 2011 and had used their services multiple times. They never fail to provide their service with excellence. Therefore, i will always use their service for the upcoming years.

Just received my 2nd package today. It is well packed like the first one. As a newbie in shopping in US who started back in July 2020, Im so happy with comgateway. They served me well. They never disappoint. It was worth it. Kudos for a job well done to all staff and crew. Keep it up. Im giving them more than 5 stars because they deserve it. Thank you Comgateway!

Great service! Package was well wrapped and arrived quickly. I highly recommend comGateway's service to everyone.

I had two packages which were not showing up as having been delivered/processed and I emailed comGateway about it. Reply was prompt and the issues were sorted out within a day. Great customer service!

I’ve used them a few times. I’ve shipped electronics, posters etc, through them and the shipping price was only $40 for all of them to New Zealand which I was quite happy with. I then bought 2 manga books but the shipping price was 90$ which I wasn’t very pleased about. However, they’ve never lost my packages and their “buy for me” service is great.

Prompt, efficient service from across the world. Thank you

Great service, site is easy to navigate, great communication and quick delivery.