comGatewayReviews of secure.comgateway.com

I've used comgateway for years now and it's been very easy to use. Not sure why some reviews complain about high shipping fees, I do find them very reasonable (considering I live quite far away in Southeast Asia). Recently I had to make a refund and the customer service team was super helpful, it was done speedily at a nominal fee. I can't think of anything bad about comgateway and I will continue to do my shopping with them. This is the best thing apart from flying to the US myself.

I hope I can give more stars, but I really can't, although I'm a regularly using CGW service, reason being first of all, have to waited for so long after payment done for them to process, secondly everytime have to ask for the merchandise status since it already arrived at the facility for so....Long, and if I don't ask it will drag as long as until asked again...Too bad, and yes their customer service is good, bravo for them, only the service & charges is too costly etc.....

i had the 'unfortunate', yet gratifying opportunity to experience the splendid, prompt and delicate customer service team from comgateway to remediate my shopped item from retailer. Jane and team from CGW just made my unpleasant encounter(nothing to do with CGW) so easily forgotten and i am extremely grateful for her and CGW!

Excellent. Easily the cheapest shipping redirecting service I've found, especially in comparison to AusPost's ShopMate. I've received free upgrades to express shipping and literally got a package from middle US to Brisbane in 4 or 5 days!

It was a great experience for me and I'm grateful for the attention to detail of the staff. My order arrived and looking at the invoice from the retailer, I realized that my item was sent back to them before as they had sent was the wrong size. Thank you ComGateway for checking the size before accepting it as it would have been a great hassle for me. Keep up the good work and the strong customer support. (Hi, Katie!)

Absolutely the worst US forwarding company I have used.. Their website malfunctions causing 3 weeks delays on 3 seperate shipments... Their customer service is condescending and unhelpful... Spare yourself the stress and choose another company!!! genuine review - seriously choose someone else!!!!

It is my first time using comgateway and my experience has been very seamless. I purchase things from the US to SG. Though a little on the pricey side, I'm willing to use it because of their customer service, and how quick they are to update my parcels that have arrived and to send them out. Look out for their promo codes that come once in a while to save a bit on the shipping prices!

I have been using Comgateway for the past year and they are one of the cheapest US freight forwarder. Although they may take sometime to process your package on arrival. Shipping out is fast and efficient and 5 star customer service. Keep up the good work!