comGatewayShop from your favorite US online stores with your very own US address and ship your purchases worldwide with comGateway. Let our services provide you with the best online shopping and international shipping experience you'll ever have. From fast and reliable door-to-door shipping and shipment tracking to our OneBox package weight reduction service and excellent customer service, we offer our customers nothing but the best.
comGateway (secure.comgateway.com) has 330 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Nawaf A.
this is the service that i need and i only use CGW professionalism commitment keep it up CGW and thanks Nawaf Alhumaedan
Response from comGatewayOct 26, 2020
Thanks for the feedback Nawaf. Enjoy your purchases!
A L.
I had been using ComGateway since 2014 (using a different PayPal account that was connected to ComGateway/HopShopGo...just to clarify as they assume this is my first time sending a package) and they were great back then. Now that they've changed, it's been a mess. I had a package that was delivered on a Saturday to the warehouse and since there's nobody there to receive it's left with the post office. I contacted customer support which you can only contact through live chat or email. (Why aren't there phone numbers anymore???) At first, the response of the live chat was fine. But a week has passed and still my package doesn't appear on my account. I contacted them several times and I think the last customer support person probably blocked me from contacting support because I got upset that it took so long to get my package. It's almost 2 weeks now with still no package in my account and I can't even get through customer support.
Response from comGatewayOct 8, 2020
Hi A Leys - we apologize for the inconvenience. Our team doesn't have the capability to block users from chat. Our team is looking into your issue right now. Our Support team will also contact you the soonest regarding your package. Thank you for understanding.
Kaustubh A.
At first I was sceptical to use comGateway as I’ve seen similar online services to India but have later learnt that their shipping costs are high and some are frauds too. The concept of shop online in another country and get it shipped to you seemed too good to be true. However I decided to give it a shot as I don’t get these particular items here in India. So my multiple packages arrived at my c/o address in the US and were updated the comGateway site. The weight for each package was quite high and I thought to myself that I’m going to get ripped off again. I spoke to an agent via online chat who was super friendly and advised me to use the “OneBox” option which would put all my items in a box provided by comGateway and get rid of all useless packaging from my individual boxes to reduce the dimensional weight. This brought down the overall weight considerably and the shipping cost was really low! comGateway sent my package via FedEx which was here in India within a week. All my items arrived perfectly and I couldn’t be any more happier. I would recommend this service to all.
Response from comGatewaySep 25, 2020
Thank you for the feedback Kaustubh. Enjoy your purchases!
Isabelle F.
- perfect online chat - quick mail reply - always friendly and helpful
Owen
Thank you Jane for the concession given to my unique request. You have been most helpful. Appreciate it.
Anushka B.
Thank you for getting back to me with this response.
Response from comGatewayAug 25, 2020
Hi Anushka - we apologize for the inconvenience. It looks like we have responded to all your emails within less than 24 hours. Please check your spam folder for our email or you can also contact us via our Facebook page or chat with us online. Our Support team will also try to contact you on how you can reset your account's password.
Kenneth Y.
I did a BuyForMe purchase to Singapore, only to realized the item ordered was wrong. So I dropped the customer service an email, and Lores was helpful to do a follow up service from arranging the pick up and replacement of item. I am really pleased and satisfied for the service provided :)
Isaac
Huge shoutout to Kim who personally followed-up on my order, she has tremendously taken great effort to ensure I had helped which make my purchase and shipping with ComGateway a bliss. This is not my first experience with comGateway but this is my first time facing issues, I found out that my parcel if sent to my country will cost 5 times more than my product, Kim took time to email me the process on how to send my parcel 2/5 of the price. Writing this review especially for them just to let them know that their awesome support has not gone unnoticed / not appreciated. All the best.
