comGatewayReviews of secure.comgateway.com

I am not one to write reviews but I was one happy customer receiving the sneakers of my dream. I am one that loves customization which you can't find in my country the Philippines. I am so happy to try it as a birthday gift to myself ordering customized sneakers and having them delivered to the address comGateway provided. A very fun and thrilling experience and I even asked them to secure it with bubbly wraps, they comply easily and for free! Thank you to comGateway, I am now a proud owner of customized sneakers and I am so happy flexing it to my friends!

They closed my account and claimed to be returning my items to merchant, but until now its still not returned. Provided my ID proof, bank statement, proof of transaction of the item bought, and still told me my account is compromised. Contacted my merchant and they say my item is deemed as delivered. They did not receive anything. Scam! Beware Its 8k USD not 8 USD. I contacted you multiple time.

Horrible customer service. They mislead and overcharge at every turn. Do not use! I did reach out to you on multiple occasions, I spoke for hours to your customer service dept who admitted you had done the wrong thing, but once a refund had to be processed a different dept got involved and we went back to square one. The reply to my initial review is disingenuous. Once again do not use this shipping company.

Have been using comgateway since 2021, one of the reasons I’m sticking with them and not other forwarders is because their customer service always pulls through! Delivery is really quick too, with DHL as the last mile courier. Nothing but praises for CGW!

Used Comgateway (CGW) to make a couple of BuyForMe (BFM) orders on some limited edition games. Processing went through quickly and I was hopeful. On the release date of BFM #1, double checked with customer support - was told they were expecting delivery soon. A few more days later, the order was unexpectedly cancelled. I struggle to see how can there be such a mismatch in terms of status (from expecting delivery to cancellation). To be fair to CGW, refund was processed pretty swiftly. As BFM #2 release date approached, I found it missing from my Order History / Order Updates. Emailing customer support got me the usual unhelpful response. What came next should not be a surprise, the order was cancelled. Despite presenting evidence from the financial institution that issued my credit card regarding the change of card numbers (entirely outside of my control), CGW insisted they could only refund to the now defunct card number or credit me with CGW$. I proposed a refund to the card used for BFM #1 but that was rejected. CGW - put yourself in my shoes, how could I accept a store / system credit when every transaction so far has not been successful to me? I am sure you have encountered situations where a refund to the original card is not possible. The system may be rigid but I trust that you have the people who can help make things right for me.

Terrible, for the second time recently I went through the CG consolidation process, paid to have all my items shipped (haha) and then get told two days later one item didn't get included (insert excuse by them here) so I then had to pay again.. This time I've closed my account and I'd warn others about them. Oh and when I wrote to them, no care, no real apology so I assume this is just a way for getting revenue up...

Very unprofessional buying service and freight forwarder. Have consistently had problems with them handling my orders incorrectly. Not responsive at all to their 'live chat', no response 90% of the time during their stipulated business hours. Constantly have to ask them for updates to orders. Their BuyForMe service is also so slow that they don't even attempt to buy items until they are long sold out. In addition to all that, now today they opened three brand new limited edition collectible figures and removed them from their sealed packaging simply to take a photo of said items... why?! It's the same exact figure set, and they opened them all!?! Now I fear they have also done this to all my other collectible figures still in their warehouse! Update to my current issue stated above: Got a canned response from their customer service claiming they didn't open the items... when their very own photos show they did. Their reply was a copy and paste and completely ignored my questions about all the other figures I still have at their warehouse. Looks like they have screwed me over big time, and I suspect intentionally!

I engaged their services for 2 years. The options for items self collections (pick up/locker) are since gone lately. Time after time, shipments after shipments- Their customer services have not done me a single helpful thing! Not even making a request to the courier on behalf. Only hearing conflicting statements, empty words and promises in god knows when...