comGatewayReviews of secure.comgateway.com

… while it lasted I have been a customer for years. But now everything seems to have changed. I didn’t order something since march and now I just did 2 orders. 1. The first one is going back to the sender because ComGateway refused delivery. It was a private ebay seller who doesn’t accept returns so now I am possibly out of my money and the product. 2. The second package has been delivered 2 days ago (according to tracking) and it’s not even in ComGateways system (you can check that) so don’t know what’s up with that. 3. They always had a live chat option that was one of the reasons I picked ComGateway and although you sometimes had to try 5 times before getting a person it was always possible. The live chat is gone. The option is not there anymore and you can just write Emails. I have written 2 mails and don’t get a response. Yeah the first mail was just 2 days ago but I have written that it’s urgent and you could at least expect an automatic answer like We got your mail. Nothing… It’s sad that I have to write this review because over all I was quite happy with them. After my 2 packages (if the ebay seller will ship it again) I will close my account down. Maybe now someone will write back to me… UPDATE: Still haven't received an answer or did the one package that is marked as delivered arrive in my account. Reading the reviews here this company seem to have gone MIA because lot's of other people have these problems... Also the website is dying down. There is just a loading screen with nothing happening... New edit: The one package that they refused delivery on got destroyed in an UPS accident. So lucky me I guess I got the money back from ebay. The second package magically appeared in my account after my review without even notifying me.

Horrible experience up till today. Customer support takes 12 days to reply and they take their time. I had a parcel and i just asked if my parcel is worth to repack. when no reply came, i decided to pay in full and ship. I had the shipping details. I was told 12 days later that they held my goods just becoz i asked about repacking. Now my package is stuck there without shipping to me even after i sent them details of full freight payment and their shipping details. THIS COMPANY SHOULD NOT BE IN BUSINESS AT ALL. I have been using them for a few years. but now this is the last time i ever using them.

Horrible.. never deal with it.. They received my packages and they were supposed to repackage them.. it’s been 3 weeks and no one has answered my emails. There are many people like me on the company Viber group who have been left stranded without anyone answering them.. The company disappeared!! No phone to call them.. nothing.. it’s been a nightmare!! It feels like a scam!!

I've ordered an important parcel which has been shipped to comGateway in Portland Oregon, now it's stuck there! I'm desperately trying to organise shipment to Australia but can't. The parcel is status red. No clue or ability to deal with the problem on the website. No answer from any of comGateway's support emails. Phone number doesn't work. I'm completely stuck. No help available. Cannot reach a human or get any help. This is a disaster! How does a customer get any support at all?

Some good and some bad Good: Amazing support, reasonable and competitive rates, fast delivery Bad: I had chosen 1box to reduce the weight of my parcel and they declared the weight of 7kg. Upon checking and tracking with fedex (courier they used to send me the items) and my own weighing its only around 3.8-4kg. My shipping rates was of course based on their weighing which would be a lot less if its accurately weighed and declared.

Beware of this company; I check through the amount they charge to my credit card and tally with my bank account transaction. I found out there is a difference of $1800 dollars difference. I immediately contact them. However, after one month of investigation, there still keeps dragging! And give me a lot of excuses!

I have been using Comgateway for over 8 years already, and am so so satisfied with their service! My packages arrive from US to Singapore in roughly 3 days, which is really fast. I've probably had 50+ shipments sent by CGW by now, and not a single one has gotten lost or damaged. Recently I had a package that could've easily gone missing (there was an error with the address), but thanks to the proactive CGW staff, the package still reached me without issues. :) And any time I need help from customer service, their support is amazing! Though I wish prices were a bit cheaper, but they provide premium quality service and I would 100% recommend using this company. :)

Excellent reliable trustworthy service with prompt and very helpful customer service. Highly recommended