comGatewayReviews of secure.comgateway.com

Don’t use. I have been using their services for more than 5 years and shipped > $1K worth of packages. Not the cheapest but services were fast and good until…. They changed their warehouse and customer service agent. Now my package have been stuck and my email gets ignored. Disappointed 😢

I have used this company for a few years with no issues until now! They have been processing my parcel since 25th May, take days to answer any emails then respond with a vague reply. Terribly managed and even worse customer service! Please find an alternative company!

This company should be at the top of every “do not use” list. I have a package sitting somewhere in their warehouse since May and they still haven’t made possible for me to log in to my account via Google nor answered any of my queries.

Not responding service i ship package from the ebay for Nike Air dunk SB , in status are ship , but don't show up at my account ... still need help in momment

Like others here, I've used Comgateway for many years and while have had some problems but found it basically useable. Then my most recent package got to them, I ordered an one-box repackaging. Then nothing, My package disappeared. Got useless email answers that didn't answer anything. Anyone got any idea for legal remedy? Just checked a couple of days ago and the website is up and running. But of course I didn't get any notices from the company about it. I had to check it myself. I place the order to ship my packages to me even though I am hesitant to send them any more money. If I do get my things, I will not do business with them again.

I thought I'd Google Comgateway reviews to see if anyone was having the same issue I was. Sure enough, here they all are. I have been using Comgateway since 2012 and had a $100 parcel sent to them two weeks ago, I waited a few days, then a week, nothing. I went to their website to suddenly find a big notification that was not there when I placed the order, advising they were moving premises. I received no notification of this. Contacted Customer Service who sent me a useless automated email. I had also placed a $700 order that, very thankfully, I was able to intercept to stop it reaching Comgateway. That big red notification on the website is now gone, I'm not sure why they would still be operating under the guise of 'business as usual' when there are clearly tons of parcels missing at this point. How hard can it possibly be to move premises, not to mention forewarning customers?? I'm not sure what they are doing but it is starting to look a lot like they've shut up shop and are keeping/on selling everything. If not, I will still never use them again.

Like others I have been a customer for many years, although expensive they were reliable up until the last 8 weeks. Yes the chat has gone, the only support is email which took many days the reason in the response was "we are in the process of changing customer servicing agents". Packages delivered took over a week to register, alhough my last shipment is yet to register delivered well over a week ago. I have 2 packages in their system that I cannot ship, when I try is says "Oops we are puting services on hold over the next few days to facilitate the warehouse move", I certainly hope that is what is going on, but please com gateway let your customers know what is going on before you loose us all.

can I not give a star? they won't even inform their customers that they're closing down. all the packages I have are now delivered and stranded in their damned PO box, they won't respond to social media or emails. I'm doubting there's even a soul there to deal with the packages. please NEVER engage them. my packages and money are all gone.