SeatingmindReviews of seatingmind.com

I ordered a "refurbished" (which is a fancy way of saying “used”) Aeron chair and was very disappointed to receive a scuffed up, very uncomfortable chair, which was delivered to me in a box that looked like it had been dragged behind a truck. The wheel was sticking out of the box and the chair itself was loose in the box with one sheet of bubble wrap that had adjusted during shipping so that it was not covering the chair. The box was a “recycle/reuse” specimen. There were no instructions in the box, either. Furthermore, the chair was delivered more than a month after I ordered it. As for the chair it was dusty and scuffed, and a truly boring, ordinary chair with only one lever for up/down and a knob adjustment that doesn’t seem to do anything. As for comfort, the springs for the back were so loose I had to sit on the front of the chair to keep from falling back to a position that required me to reach for the keyboard. I cannot help but think that the chair was returned after it had been used for years and then shoved in a box and sent to me, without any “refurbishing”. And for all that, I paid a whopping $557. After almost ten back-and-forth messages the company agreed to a full refund as well as a waiver of the restocking fee. As well as needing to significantly repair the box to make it useable, I had to pay for a UPS pickup. Finally, after three weeks I received a refund, but it was $111 less than I paid. My email into the company requesting a "FULL" refund was met with a “we apologize, but there is a “significant cost involved in restocking” (20%!!!). I think they are not considering the cost of aggravation and effort to rid myself of a substandard product. I also think they need to reconsider how much they are paying to whoever it is that sent the item. Their work is shoddy, and I doubt the chair will be treated with any respect during "restocking" (imagine it being thrown into a pile of "refurbished" chairs). I feel like I may as well have just sent them a check for $111 to avoid this whole unpleasant experience.

I bought a Steelcase Gesture chair August 24th. It arrived today. Not bad, based on some of the comments I see here. Then again, there was NOTHING for the company to do and clearly they did NOTHING. The chair was refurbished, which I didn't realize because the "Condition" is not prominently displayed on the site. Ok, my bad. Caveat emptor. That said, the chair was scratched and dinged and the "leather" was discolored. The casters were the same - used - and used A LOT. Ok, again, caveat emptor. But no documentation on how to use the chair? Sent in a box that broke in transit. No effort on the part of the company to actually REFURBISH the chair whatsoever. Never again. Stay away from this company. They have no pride in their deliverables. UPDATE: The vendor reached out after reading this review, but I had already "refurbished" the chair they sent and made it acceptable by buffing out scratches and treating the leather. Still no documentation, though. They make themselves out to be the victims after they get bad reviews, but they wouldn't get those reviews if the merchandise they delivered looked even slightly refurbished. It would be more accurate if the condition said: USED. UPDATE #2: I already admitted I missed the condition as refurbished because it’s not as OBVIOUS as you seem to think it is in the description. I still contend, however, that USED would have been a better description for the chair I received. There was nothing refurbished about it. UPDATE #3: Not engaging anymore. This is tiresome. Buyers be aware. Thanks,

Communication. This was my first time ever doing business with seatingMind. I submitted an order and decided to add a headrest onto my order. Normally I dread experiences like this however I emailed my question was provided a link and it was a seamless transparent process. Kudos to the seatingMind team customer service is still alive and kicking. Thank you!

I ordered a Herman Miller chair that was in stock on 8-8-2022, it’s now almost been a month and I still haven’t received any confirmation of shipment. Most emails go unanswered and I still don’t know if and when I’ll receive the new Herman Miller chair. May have to cancel shipment now if I don’t get a response in the next day or two. Do not recommend this company, if you need to order a chair, you should use another retailer.

I ordered a chair August 6th, and was told it would ship in 10-14 days. After that time was up and I heard nothing, I emailed customer support and was told it should ship in the next 14-20 business days, so another 3-4 weeks. When I continued the conversation, I was told it would be expedited to send by the end of next week (September 2nd). I never received confirmation it was shipped, so I reached back out on September 6th to see what was going on, and was then told my order will be shipped in 10 days. At that point I am sure I will be told another 10 days as they seem in no rush to figure this out. Had I known this would be the process I would have ordered elsewhere. I would recommend avoiding ordering through this company if you can.

I was told 2-3 weeks for the Herman Miller Aeron Chair, Size B. This week is now the 4th week, and my order still says Awaiting Shipment. If this item is not available, why is it not marked as Out of Stock?

I've ordered from Seatingmind before. The experience was very easy to navigate the purchase

I opened 2 orders with Seatingmind. I cancelled the first order on August 15th, 2022 and even though their website states I received a refund, I did not receive it after 8 business days and counting. I also placed the second order on August 15th, 2022 I inquired several times about a shipping date, finally on August 24th I received an answer that the order will ship in another 2 to 3 weeks. The refund did finally arrive, so did the other chair I ordered. The chair is exactly as advertised. I would have given another star if the refund would have been processed faster.