SeatingmindReviews of seatingmind.com

I bought a Steelcase Leap V2 chair from seatingmind.com. Only after ordering, did I discover that the chair was not new. This is partly my fault as I did not see the notice at the bottom of the web page that the chairs had been bought from a company that no longer needed them. When I contacted Jacob at customer service by email he was very prompt at replying to all my emails. When I noted that there was a date stamp on the chair that indicated it was manufactured in 2007, he agreed to a partial refund of $100. I'm giving the company three stars, because I feel like they could have been more upfront about the condition and age of the chairs. I'm not giving them one star, because I feel like customer service was actually pretty good, and in the end this chair, for $300 is excellent value. Despite the date stamp, it looks almost new, other than a scratch or two in places that you don't really see. If you are considering the chair, I would suggest emailing customer service first, asking about the vintage and condition of the chairs, and perhaps even negotiate a lower price than the one advertised.

I opened 2 orders with Seatingmind. I cancelled the first order on August 15th, 2022 and even though their website states I received a refund, I did not receive it after 8 business days and counting. I also placed the second order on August 15th, 2022 I inquired several times about a shipping date, finally on August 24th I received an answer that the order will ship in another 2 to 3 weeks. The refund did finally arrive, so did the other chair I ordered. The chair is exactly as advertised. I would have given another star if the refund would have been processed faster.

I placed an order for a chair on July 26, it is now August 10th I've not heard anything regarding my order. I don't know if it's been processed or shipped or anything and I'm rather concerned.

On checkout I received a pop asking me to give my email and cell phone number to get $25 off. I did this and the discount was only for certain line of chairs that had nothing to do with the chair I bought. It's a little disingenous after spending over $1000 on a chair. Feels like a trick to get on a spam list otherwise, 5 stars I guess

I ordered a chair on June 1 and immediately received an email with a link to track the shipment but as of today (June 18) the link doesn't fully load and as far as I know the chair never shipped. This length of time passing without any information or progress makes me feel like I got scammed. UPDATE: I added 2 stars because I did receive a prompt response to my e-mailed inquiry. However, their response stated their supply of Aeron chairs is delayed and the chair wouldn't ship for another 14-20 days. That is information that really should have been provided weeks prior - or better yet - on the product page.

Website had good pics, but the description in the pic caption heading and the description below in details were not consistent with color for the chair. I hope I get the color I wanted and ordered. another issue is NO estimate of delivery date. also annoying to get a survey request without receiving the order or at least a confirmation with order delivery date. Why request good/bad feedback about the website vs. the order experience??

Buyer be ware! I purchased a Herman Miller Aeron chair from this company believing it was a NEW chair. This part is partialy on me because I did not thoroughly read the description, however, it was not made obvious that this was a re-furbished chair... it took some digging to find this information - I find this to be a little deceitful. But like I said, this part is somewhat on me! Upon arrival there was a large "chunk" of the chair missing on the back rest (not in the box), there were scratches, wear spots, HAIR on the chair and one of the adjustment levers wouldn't move at all. I emailed customer service and sent pictures and they offered to send me a replacement part that would not have even fixed all that was wrong. I asked for a refund and was told that I could only return with a 20% restocking fee. If the chair had been properly re-furbished, why would they need to send me replacement parts? After a few back and forth e-mails (and they were relatively quick in responding which was very nice), they did ultimately send me a free return shipping label to return the chair and they did give me a full refund of my money - I am very thankful for that and appreciate them for honoring this. Sadly, I don't recommend ordering from this company because the product they are shipping out is NOT what they claim (even as refurbished it was not an acceptable product). Like I said, this company DID do right by me and I respect them for that, but they will never get my business again and others should be warned.

I will wait to review fully. Our first attempt at ordering through "fast" was cancelled a week or so after being placed, with no explanation. This is our second attempt through their website. We're hoping this one goes through with no issues. There has been no follow-up email stating the items have shipped or when to expect them.