SeatingmindReviews of seatingmind.com

I ordered a chair from seatingmind which was marked down 45% off of MSRP. The chair arrived after a month and had a couple of issues. The gas cylinder seatingmind provided was 9" taller than the standard cylinder on the chair (humanscale advertises a min chair height of 16" for this chair, the provided cylinder had a min chair height of 25"). When I brought this up with customer service they immediately tried to weasel their way out of sending me a replacement, and stopped answering my emails after I provided proof that the cylinder was the wrong height. Additionally the chair was dirty and beat up upon arrival. It was listed as refurbished so it's not false advertising but the seat had loose threads and scratches all over it. Ultimately if you are ok with a used chair and don't have to go through customer service, you should be alright, but that is a big if. Edit - fixed after writing this review, 3/5 Edit 2 - customer service wrote back to me after I posted this suggesting I embellished my review for visibility. Highly unprofessional. This is for you Lenna 2/5

Edited: They provided an old, "refurbished" used chair that had parts that were from 2009. The hydraulic support was broken. They refused to respond when I requested a refund. They eventually responded after I posted the review and offered to replace the broken part. Instead I asked to return the product for a refund and they did provide the refund.

Ordered a chair 10 days ago. Still not shipped. No way to reach customer service other than email. Cannot cancel the order on the website. Dreadful outdated experience.

I left a message for a return call and realize it’s a busy time but no return call yet....I placed an order and.hoping to receive two chairs I ordered for Christmas gifts ...so I’ll see if I’m able to submit a higher score.

I ordered a chair. I paid for it. I received a receipt. Then I received an email advising of a refund. No explanation. I wrote and asked for an explanation. I did hear back but the explanation was confusing. I asked for clarification and have not received it. I don’t know what “back ordered” means for this company but I’m left to guess it’s meaning.

Order number 54950 I will happily provide feedback as I always do when I get excellent customer service. However I can’t say that this is the case. I would be happy to revise my review IF I get a response. I placed my order 6 days ago and all I got was a confirmation that the order was received and another soliciting a review. I think that by now I should know when the chair is going to be delivered??? I dont think it’s asking too much. In a world where online commerce is the new way of doing business I think it’s very important to let your customers know where the product is in its shipping process. I have yet to hear from seatinginmind.com other than asking for a review. So here it is...please someone let me know when I’ll get my chair.

Took more than a month for the chair to arrive and now it's too low for a standard height desk. Did everything i could googling to figure out how to raise it with adjustment screw underneath, doesn't work. Terrible wrist pain from poor ergonomics, i'm so frustrated. Their customer service is non existent. Don't waste your money with this company.

Chair was listed at a good price. It’s been two weeks and it hasn’t shipped. They asked for a review, so... here it is. Edited to add: they asked me for a review, so I supplied one. Even in COVID times its not “unfair” to expect an order to START shipping within two weeks. But even if that’s an unfair opinion, they ASKED for my opinion so I have given it here.