SeatingmindReviews of seatingmind.com

Order never received. First, it was delayed 10 days form said arrival date they said on the order email. Then 3 weeks later, still have not received it. I called them, seems that my package was lost so they had FEDex reach out to me. They could not track the package as delivered to my address so I was told to either wait or reach out the seller to start a "loss package process". 1+ month later never received the order. I contacted them many many times via email. I even tried calling but no answer on all times I called, which I understand with COVID and all. I spoke via emai to Jacob@seatingmind .com, he was unprofessional with his replies (often just a handful of words without clarity), did not follow through after I told him weeks later that FEDEx was unable to confirm that they delivered my package to my address... No response to my email. Pretty much ghosted me while I was scared I just lost my money. Terrible customer service. Can't believe this guy. He would CC'd me on emails he sent to his co-workers but never update me on what's happening with my order. Kept saying it was delivered already and even FEDEx can't confirm it. It's a good thing I ordered this form Walmart. I was able to call their customer service, tell them about my order that never came. They reached out to the company, who didn't answer for the 2 times that week we tried getting connected. Finally, I was able to get my refund from Walmart instead of their third party seller, SeatingMind. My original ordered was the Herman Miller chair that cost be $560. It was a great price but I should have known that it was too good to be true. I get that the package was lost and at some point it's out of their hands. But at least be liable! What a horrible experience. I thought I got scammed. Awful customer service by the company, especially Jacob.

I received a very worn out chair, but their website describes as "restored to brandnew". This is how it actually is: fabric is stained and pilled, loose threads, deformed/uneven cushion edges from being used heavily, and scratched armrests, not to mention it was also filthy out of the box I had to wipe down first. I contacted customer service they do not want to do anything about it, and if i return there is a 20% restocking fee. It's a ridiculous shopping experience I wish I didn't embark on.

Well, my experience with Seating Mind was mostly good. When the Covid-19 Work From Home order was announced at my company, I immediately went shopping for a reliable desk chair. I ordered a used Herman Miller Airon chair from Seating Mind on 3/30/2020. My order showed that a FedEx Shipping ticket was created on the same day, but things kind of stalled at that point. With the pandemic in full swing, I was not surprised that shipping was delayed, but communication via phone and email was non-existent and my on-line account did not show any status change for about three weeks. I did eventually receive an email from Customer Service and my chair arrived about 4 weeks after the order was placed. I had ordered an optional set of "rollerblade" casters to protect the wood floor in my home office, but the chair arrived with standard casters. I reported the problem through the "Messages" feature of my on-line account and Seating Mind quickly addressed the issue to my satisfaction.

I ordered a Leap v2 in leather with the expectation that this would be a refurbished (i.e. not new) chair. While I personally felt the shipping was a little slow (11 business days), this time frame is within the guidelines stated on their website. It was free though and package was 60lbs, so at the end of the day, not bad. Once shipped, the chair arrived promptly (next day). The Leap was in pretty decent shape. I must admit I was a little worried with all the negative reviews here, but it arrived, as expected, a slightly used chair. Is it in perfect shape? No. Are there some dings and bumps? Yes, but nothing that affects the usability of the chair. The leather was in good shape, although some of the connective upholstery was a little worn down. Overall, good experience. You really can't beat the price for what you get.

DON'T WASTER YOUR MONEY!! Boy, I wish I had read these reviews before I spent $500 on a "refurbished" Herman Miller chair from these guys. Refurbished?? It arrived filthy, scratched, dented and smelling like it had come out of a moldy basement. Oh. And it's broken. Most of the adjustment controls are loose and just don't work. As for the purchase experience, communication was almost non-existent, until I asked how to cancel my order, after which it shipped pretty quickly. Now I have to decide if it's worth going through the massive hassle it will be to return it (and pay shipping AND a "restocking" fee), or if I should just accept the fact that I've been swindled, and take the chair to the dump where it belongs. **UPDATE** I opted to return the chair and get what refund I could. FedEx picked it up more than 3 weeks ago. Still no refund. Just a miserable experience from the start.

This company also goes by officechairatwork dot com which might be to mask these reviews.

I will never use Seating Mind again. One arm handle had a tear and the fabric was very worn. No way to contact them. Hopefully enough bad reviews will put them out of business. What a wasted $399.00. Seeking legal counsel.

BE VERY CAREFUL FOLKS!! Check out ALERTS about Seatingmind on BBB's Website: "Alert: As of 2/11/2020, the business does not have active authority to do business in New Jersey from the NJ Department of the Treasury Division of Revenue and Enterprise Services. Their status indicates "Reinstatement Procedures Pending" since 5/8/2017. Alert: BBB has received multiple reports from consumers that Seating Mind is taking orders and processing payments, but not delivering the merchandise or delivering poor quality merchandise. Consumers report that the business does not honor refund requests or its advertised "free returns" policy." It’s our MISTAKE to rely on these ratings without checking with BBB. It’s impossible for a company that operates in such unscrupulous manner like Seatingmind to earn such high ratings. That’s why we feel obligated to warn others by sharing our stressful experience doing business with them. BE CAREFUL FOLKS! (see below*) Why don’t we believe those ratings? Very simple. A that good and successful company wouldn’t risk losing their reputation and behave like a money hungry company charging customers for canceling order because they failed to ship product after a week of order being placed. here’s no double that we’d have a much more difficult time to get that partial payment back without using Paypal. *4/5/20 – Placed order and received no order confirmation from Seatingmind (only a receipt from Paypal) 4/8/20 – After 3 days with no order confirmation from Seatingmind, we sent them an email to request order update, and got an automatic response about order delay. 4/11/20 – After 3 more days with no info from Seatingmind, we sent cancellation stating we couldn’t wait any longer. 3 hours after, we got the same automatic order delay message. We had to send another cancellation and request a full refund via email and also Paypal account. 4/12/20 – Received no cancellation confirmation from Seatingmind but another auto message about order delay. Sent them another email and finally got a cancellation message from Paypal but only with partial refund. Sent them another email to request the remaining refund amount with no success. 4/14/20 – Filed a dispute with Paypal- still pending.