SeatingmindReviews of seatingmind.com

I ordered a chair for $519 on their website. After a week of essentially nothing being done by them, I emailed them and asked them to cancel the order. She said she'd issue a refund and it would hit my account in 4-5 days. That was on 5/13. The refund only hit my account today, 5/22, AND they only refunded 90% of the purchase price. I assume they're going to try to claim some sort of restocking fee but that's absurd given they never took a chair out of stock. I've not gotten a response yet but this feels like fraud. Stay away! Edit to respond to your response: I disagree. It’s amazing how much faster you are at responding to public reviews of actual experiences than you are to email inquiries. You didn’t hesitate to charge my card for $519 when I placed the order but after nearly a week with no updates it took you ten days to process a refund, and a partial one at that. Additionally I just re-ran through the ordering process, up to payment submission, and nowhere did it state the turnaround time or return fees. In fact, the header on your website claims “Free Returns!” So you’re at best purposefully misleading or at worst scamming customers. In today’s world of e-commerce your turnaround times and responsiveness just don’t hold up. I’ll chalk up my poor experience as one of learning. Consider it this way, you guys earned $50 from one negative review. I never would have posted this if you had processed a full refund given the circumstances. What’s the value of customer service recovery to you? Apparently it’s less than $50.

DO NOT BUY FROM THIS PLACE!!! It is a scam. I contacted them before ordering asking how long it would take an item to ship and they replied 7-10 business days. After 10 business days I contacted them asking where my item was and was told it was out of stock. They asked if they could replace it with the same chair but with a different finish. I said if they could ship it within 24 hours and is new with all the same features sure. I did not hear back from them. I then sent them an email canceling the order. 3 days later they shipped a chair. Was it the chair I ordered? No. Was it new? No. Was it heavily used? Yes. Was it missing the upgraded features? Yes. After contacting them saying what the hell, they offered me $200 off my purchase price for the chair. The chair they sent was over $200 less then the chair I purchased and it was used. I then shipped the chair back to them and was charged again for the same chair after disputing the charge with my credit card company. Basically I was charged for a chair I did not want and do not have. Avoid this place like the plague!!!!!

I am publicly requesting a full refund for my order placed April 25, 2020. Never received item! FedEx tracking still says "label created" and has not been shipped. Therefore a refund for good customer service is in order! Why this review? 1. Because its been a month with no updates. 2. Publicly requesting a full refund. In addition to sending CS an email. 3. Worried because of the numerous bad reviews! 4. If too much time passes it will be more difficult to dispute with my Credit Card Co. I will gladly change my rating to 5 stars based on customer service, as soon as I am credited a full refund for the chair I never received. Update: DO NOT ORDER from this company!!! I got an email ignoring my cancellation request saying: Rest assured a tracking number has been created. Duh... they do that within a day or two of you placing the order so they can take your money!!! I WANT MY MONEY BACK!!!!!!!! Again, I am requesting to cancel and request a full refund. The website is very misleading. Buyers beware! Update: June 8, 2020, after 6 weeks and numerous emails, I finally got my refund!$

I received parts of a chair with no hardware to put it together and no packing slip. I've sent an email but it's been radio-silence from customer service.

Completely fraudulent company. Never shipped my order and never provided refund. First time I heard about them was after I disputed the charges with my credit card company. Somehow they were able to convince Chase that I was at fault and got them to re-post the charges to my account. They took my money and now just tell me to go deal with my bank. Pure scammers. Beware.

Update: 03/01/21 One last update until the process has been followed, legal documents and demand letters have been filed. Please do not do business with this company, it is not worth the hassle or savings you may get from here. Update: 02/15/21 Still no resolution to this issue, still no response to the images request, and still no efforts made to honor the warranty or even make the steps necessary to make things right. Received one email from a "customer" success person who requested pictures and said they would take care of it as you can see it's been 6 months now and no update. Just an update for anyone still considering doing business or purchasing an expensive office chair. Update: 07/28/20 Received an email back requesting pictures and updated information regarding the chair in May after this review was posted. Was assured someone would get back to me, it is now July 28th and have had no one reach out to me to help deal with this situation, or to follow-through on commitments as they were made. Failed Humanscale Freedom Chair on 2/25/19, I had issues with the chair as of 3/14/19 that I requested a return on that they asked for photos and pictures. The seat mechanism was not locking and was broken and the arms were not assembled properly. These were sent on 3/18/19, received no response back followed up on 4/19/2019, and still no response back. I sucked it up and just dealt with it assuming that it was something I could figure out how to work with. However, on 2/3/2020 I contacted them again letting them know that now the right arm had broken, and the leather on both the left armrest and the center seat had begun to crack and what the warranty process is. This chair has had maybe 4-6 hrs of use 5 days a week in a home office, not heavily used any way you look at it but again received no response. I followed up again on 4/27/2020 again to no response as of today and just will begin to assume that his company has no ability to handle customer service properly.

I had a similar experience as Steve. I ordered a Herman Miller Celle chair, Red/Orange seat (to match my natural cherry desk) and received a black seat chair. It seems vendors are shipping whatever inventory they have regardless of their order. (this happened with another "mask" vendor). Ship time was just over 3 weeks (by 1 day). When I inquired about ETA on ship date, I received a generic response stating they offer a quick ship for $299.00 and that I could cancel my order if I wished. I feel Jacob should change his marketing and follow the Ford Model T marketing line.... you can order a chair in any color, as long as it's black and lead times vary.

I was pretty lucky. I got a used Herman Miller Aeron at the best price I could find online. I guess you roll the dice with this company, based on other reviews. They sell used chairs (and new) and I'm sure there is a big variety in the condition of the stock they sell. Mine was in Very Good condition. A few very small scratches on the armrests and a little wear on the paint on the knobs. It took almost 6 weeks to arrive. But with the Covid 19 pandemic (lots of people working from home buying chairs) I guess that's about what to expect, when they say the average order (in normal times) will process and ship within 10-14 business days. Mine took a little over 4 weeks to ship. Communication is not good. The order says shipped right after you order, but that just means they got your order and assigned a tracking number. They charged my credit card immediately, but didn't ship for over 4 weeks. After 3 weeks I emailed a couple times asking for when it would ship and they didn't reply with a specific date, just that my order was in a queue and they'd get to it. I ordered a blue chair but got a black one. Which I'm fine with (the blue was cheaper than the black, and I'd take either one).